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‎07-29-2024 03:01 PM

HP Recommended
Operating System: Other

I have several polycom studio devices that are registered to a different poly lens web account previously setup by our IS manager who has now left the business . How can I find out the account username or disassociate the devices so I can add to the active account?

I have reset the devices but that did not remove them from poly lens 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2024 03:50 PM

HP Recommended

Hello @wr18962 ,

 

welcome to the HP Poly community.

 

Our Support team would need the serials. As the community is not a replacement and we do not support posting personal information I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎07-29-2024 03:50 PM

HP Recommended

Hello @wr18962 ,

 

welcome to the HP Poly community.

 

Our Support team would need the serials. As the community is not a replacement and we do not support posting personal information I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
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