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Guidelines
We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!
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‎12-08-2021 03:34 AM

HP Recommended

Version 1.1.8
December 7th, 2021
 
What’s New

  • Support for Poly Studio USB
  • Setup wizard that makes adding networked devices easy
  • Provisioning and WiFi settings are now available on supported networked devices

Fixed Issues:

  • Various bug fixes and improvements
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-21-2021 01:27 AM

HP Recommended

Version 1.1.9
December 20th, 2021
 
What’s New

  • Added device information for remote controller for Poly Studio USB
  • Added wi-fi and lock status support for Poly Studio USB
  • Added camera view Acoustic Fence support for Poly Studio P15


Fixed Issues:

  • Fixed app crash when Poly Studio E70 is connected
  • Various bug fixes and improvements
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-05-2022 12:47 AM

HP Recommended

Version 1.1.10
January 4th, 2022
What’s New

  • Added support for Poly Savi 8200 UC Series
  • Added support for Poly DA70, DA80, and DA90

Fixed Issues

  • Various bug fixes and improvements 

 

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.10/1.1.10/PolyLens-1.1.10.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.10/1.1.10/PolyLens-1.1.10.dmg

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-02-2022 11:06 AM

HP Recommended

February 1st, 2022
 
What’s New 
•   Added support for Poly EncorePro 310 and Poly EncorePro 320

Fixed Issues:
•   Resolved an issue that removed the Tracking Mode setting for Poly Studio E70
•   Resolved an issue that could cause an infinite spinner when checking for updates
•   Resolved an issue that allowed a device to auto-connect to Wi-Fi even when the option was turned off
•   Various bug fixes and improvements

 

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.11/1.1.11/PolyLens-1.1.11.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.11/1.1.11/PolyLens-1.1.11.dmg

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-02-2022 06:31 AM

HP Recommended

Version 1.1.12
March 1st, 2022
 
What’s New 
 

  • Added animations for the Poly Studio P15 Camera-view Acoustic Fence feature
  • Added an option to postpone a firmware update

 
Fixed Issues:

  • Fixed an issue causing empty logs to be downloaded
  • Fixed an issue preventing the notification of a firmware update for Poly E70
  • Fixed an issue that caused the disappearance of the update button on the Overview page
  • Fixed an issue that prevented the saving of Mute Alert settings for Poly Voyager Focus

 

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.12/1.1.12/PolyLens-1.1.12.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.12/1.1.12/PolyLens-1.1.12.dmg

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-22-2022 10:41 AM

HP Recommended

Version 1.1.13
March 22nd, 2022
 
What’s New 

  • Support for Poly MDA Series devices on Windows

 
Fixed Issues:

  • Fixed an issue that caused the “Update” button to be incorrectly positioned over the postpone update notification message.
  • Fixed an issue that resulted in a missing “Update available” notification for Poly BT700 when Poly Voyager 4320 is in the off state.
  • Fixed an issue that caused a missing success toast message when a firmware update is postponed.
  • Fixed an issue preventing access to the Poly Lens Desktop release notes.
  • Fixed an issue that prevented the Display Link Download Window from appearing on Poly Lens Desktop.

 

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.13/1.1.13/PolyLens-1.1.13.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.13/1.1.13/PolyLens-1.1.13.dmg

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-08-2022 01:51 AM

HP Recommended

VERSION 1.1.14

What’s New  April 7th, 2022
 

  • Support for Poly EncorePro 515, 525, 545, 715 USB devices. 

Fixed Issues:

  • Fixed an issue that resulted in multiple banners to install Display Software for Poly Studio P21.
  • Fixed an issue that resulted in the slider appearing on the Overview page and the Update button was not fully visible during the call using Poly Blackwire 8225.
  • Fixed an issue preventing the loading wheel to be populated on Insights – Usage.
  • Fixed an issue that prevented displaying camera controls.

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.14/1.1.14/PolyLens-1.1.14.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.14/1.1.14/PolyLens-1.1.14.dmg

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-10-2022 06:43 AM

HP Recommended

Hello all,

 

we released Lens Version 1.1.15

 

What’s is included in this release:  

  • Postpone notification about "DisplayLink Graphics" when closed by user
  • [P5] Add Color Temp setting in Lens Desktop
  • Studio USB advanced tracking mode for Conversation/Presenter modes
  • [BW52xx, BW82xx and BW3XXX] Add a setting to allow control of beep when call is on hold

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.15/1.1.15/PolyLens-1.1.15.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.15/1.1.15/PolyLens-1.1.15.dmg

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-02-2022 08:23 AM

HP Recommended

Version 1.1.16
June 1st, 2022
 
What’s New 

  • Added mechanism to check whether "DisplayLink Graphics" is installed on Windows for Poly Studio P21
  • Added “Color Temperature” setting for Poly Studio P21

Fixed Issues:

  • Fixed an issue that resulted in a Lens Desktop crash during firmware upgrade for camera devices

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.16/1.1.16/PolyLens-1.1.16.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.16/1.1.16/PolyLens-1.1.16.dmg

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-16-2022 10:20 AM

HP Recommended

Version 1.1.17
June 13th, 2022
 
What’s New 

  • Added redistributable libraries to Poly Lens installer for Windows installations.

Fixed Issues:

  • Fixed an issue that intermittently leaves the device in DFU mode during firmware upgrade for camera devices.

https://swupdate.lens.poly.com/lens-desktop-windows/1.1.17/1.1.17/PolyLens-1.1.17.msi

https://swupdate.lens.poly.com/lens-desktop-mac/1.1.17/1.1.17/PolyLens-1.1.17.dmg

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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