Unable to get VVX350 provision to poly lens

[Ty2818]

Hello guys I am new to poly lens. I have been trying to get vvx350 provision to the server but for some reasons the device doesn’t appear on my inventory on the server. Can anyone help or guide me please.

Thank you 

[SteffenBaierUK]

Hello @Ty2818 ,

Welcome to the HP Poly community.

Unfortunately, you have not provided a lot of details on how you set the phone to contact the provisioning server.

Share some details with us so we can try and help.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[Ty2818]

Hi Steffen,

we have a poly lens account set up, do all necessary call policy set up on teams to allow sip calls, then access the poly via EWS from the assigned IP address. copied and paste the provisioning sever address generated from my device provisioning on poly lens as well as the server user and the password to the phone provisioning server on the web and save. phone rebooted and power back up as expected. but the provisioned phone doesn't come up on poly lens as register device. Let me know if this is clear enough Steffen.

Thank you, I do appreciate your response and willingness to help.

[SteffenBaierUK]

Hello @Ty2818 ,

From our more general VoIP FAQ:

May 11, 2018 Question: Why do I get a "Failed to fetch available software from the Poly hosted server" error message or able to download list but unable to upgrade/downgrade?

Resolution: Please ensure your firewall allows outbound network traffic as shown  => here <=

The above has logging suggestions so you can see if your phone is even reaching Poly Lens. It could be as simple as a firewall blocking the traffic.

Best Regards

Steffen Baier