[FAQ] How can I activate / check / verify / recover my licen... - HP Support Community

SteffenBaierUK · ‎08-08-2013

Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.

Option 1 retrieving a existing license code in order to activate features:

Click on License Dashboard
Add the Serial Number of your Device:
The details for the relevant device and the Key Code and details for the license are being displayed

OPTION 2 activating a license or retrieve a software update key

Click on Activating / Upgrade

There may be an additional page checking the details of the individual Polycom unit
Select the type of activation

NOTE:we selected a single activation!
Enter the Polycom Serial Number
You can now either activate an newly purchased Polycom device or add a new purchased license
or retreive existing upgrade keys

Above portal enables you to:

verify / recover an existing license
check the entitlement for software upgrades
Activate an existing license

For more details please contact your Polycom reseller and/or Polycom support directly

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

[FAQ] How can I activate / check / verify / recover my license?

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