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‎01-15-2026 08:30 AM

HP Recommended

Does anyone know where to configure a Poly R30 using the new HP PolyStudio software?

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4 REPLIES 4

‎01-15-2026 09:26 AM

HP Recommended

Hello ,

 

Welcome to the HP Poly community.

 

Once the new HP Poly Studio software is installed (replaced the former Poly Lens) a connected Poly R30 is shown:

 

SteffenBaierUK_0-1768494277292.png

 

 Clicking on the Poly R30 Icon will move to the Device view

 

SteffenBaierUK_1-1768494313044.png

 

Controls will show you the camera and the controls you can make changes to

 

SteffenBaierUK_3-1768494389965.png

 

 

Setting allows general settings like the Hz setting and/or Wifi etc.

SteffenBaierUK_2-1768494353800.png

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-15-2026 09:45 AM

HP Recommended

Thanks for the quick reply. When I select the R30, my only options are Overview and Resources. Control and Setting options are not available/shown. Studio R30 is not listed as an option to select in Poly Lens Tenant.

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‎01-15-2026 10:03 AM

HP Recommended

Hello @TJung ,

 

What Software Version is the Poly Studio R30 running? My test was with the latest 2.1.2

 

Maybe you need to uninstall HP Poly Studio, download Poly Lens Desktop via Poly Lens Cloud under Desktop, upgrade the software and then use Poly Lens or revert back to HP Poly Studio.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
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‎01-15-2026 01:05 PM

HP Recommended

Oddly enough, a factory reset resolved the issue along with your recommendations. Thanks so much for the input.

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