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We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!

‎03-20-2025 12:53 PM

HP Recommended

I just tried to install the latest update to PolyLens and now my device is not recognized (it is connected via bluetooth).  I have wasted 30+ minutes on this and another 15 minute trying to get through to HP support.  I signed in for chat filled all the required fields and then clicked submit and nothing happened, no chat.    If this was the first time I had such a problem with HP, that would be one thing.  It appears as if when a product gets acquired by HP, it is the beginning of the end.  I will not buy HP any more and if any product I own gets purchased by HP, that will be an indication that it is time to phase that product out.  I recommend you all do that as it only gets worse.

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1 REPLY 1

‎03-20-2025 02:13 PM - edited ‎03-20-2025 02:15 PM

HP Recommended

Hello @akonsta ,

 

Welcome to the HP Poly community. 

 

I am not sure but are you aware of this message in the community:

 

The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
 
 
This community is a Peer to Peer community and as you have not provided any details around the Operating System, if this is a Mac or a Windows PC and what Version you updated to and from it is pretty hard to guess and try and help you. We are also not aware what actual Poly product you have the issue with.

 

If no other volunteers reply, I suggest you contact our Support organization by raising a Lens Mopinion Bug at https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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