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‎05-21-2013 10:02 PM

HP Recommended

Hello

After repairing the polycom cma 4000 with system recovery disc does not add a license.

current version - 6.0.0.ER33

When entering the key code or upgrade key code get an error 306 - "License configuration error. Invalid license key."

Please help me with this problem.
Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2013 02:04 AM

HP Recommended

I have Upgrade Key Code for current version 6.0,  but  he invalid too.

 Upgrade Key Code this is key code with upgrade?

View solution in original post

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6 REPLIES 6

‎05-22-2013 12:15 AM

HP Recommended

Hello ELetyagin,

welcome to the Polycom Community.

By specifying repairing do you mean rebuilding a CMA via the recovery disc or was this CMA physically damaged?

 

Did this CMA run V6.x.x prior to the rebuilding attempt?

 

I suggest you call your Polycom reseller and/or Polycom Support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎05-22-2013 12:53 AM

HP Recommended

I  mean rebuilding a CMA via the recovery disc.

Before rebulding CMA was 5.3 version number.

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‎05-22-2013 01:50 AM

HP Recommended

Each x.y release requires a different Key Code. In your case the code for ver. 5.3 can't be used with 6.0 version. If your CMA is under a maintenance contract you can get the needed code >>> here <<<, otherwise you need to contact your local Polycom reseller.

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‎05-22-2013 02:04 AM

HP Recommended

I have Upgrade Key Code for current version 6.0,  but  he invalid too.

 Upgrade Key Code this is key code with upgrade?

Was this reply helpful? Yes No

‎05-22-2013 02:45 AM

HP Recommended

Hello ELatyagin,

 

as mentioned by myself already and Mike:

 

I suggest you call your Polycom reseller and/or Polycom Support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-22-2013 02:48 AM

HP Recommended

I could take a look at available Key Codes if you can give the serial number as shown in your CMA's Admin  >  Server Settings  >  Licenses tab.

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