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‎05-03-2019 01:15 AM

HP Recommended

Hi Community,

My company had bought the Polycom Real Presence Group 500 from the reseller here in Malaysia on the year 2017, we managed to organized few meeting by calling in to Polycom with using mobile app withTelco mobile data, however in the year 2018 after we upgraded Polycom mobile app then we can't dial in to Polycom anymore, the reason given by the reseller was because the Telco ISP was blocked Polycom video streaming port , we will like to find out the actual problem of this matter because we think is due to your new applications in your mobile app that caused Telco ISP blocked Polycom video streaming. The reseller recommended us to buy “ZOOM” web video conference that can solve my current issue which either block by ISP or any firewall block by third-party company those wants to join the video call, but we are doubts with 2 matters : 

1) Why before Polycom updated the mobile app, the Telco ISP DO NOT block  Polycom video streaming before the year 2018? 

2) Why mobile Telco ISP blocking the Polycom video streaming, but other applications like ZOOM, Skye of Bussiness will not block by Telco ISP?

 

Hope to hear from your reply soon, thank you.

 

4 REPLIES 4

‎05-06-2019 02:34 AM

HP Recommended

Hello @N2N ,

 

welcome to the Poly Community.

 

Are you using RPD with H.323 or SIP?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-06-2019 02:41 AM

HP Recommended

Hi Steffen Baier,

 

I am currently using H.323.

 

Thank you 

 

N2N

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‎10-07-2020 04:35 PM

HP Recommended

Any solution to that problem. I have the same problem using H323 with Polycom trough the mobile providers from Argentina.

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‎10-08-2020 12:26 AM

HP Recommended

Hello @rgudinio 

 

Welcome to the Poly community.

 

We, Poly, have no influence over a mobile phone provider. Please work with your service provider.

 

EDIT: Maybe look at using a VPN in your organization?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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