• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!
HP Recommended
Microsoft Windows 11

I have an update question to my original posting here:  Solved: Poly Lens 1.5 MSI File Context Change? - HP Support Community - 9152088

 

Windows 11 23H2

Poly Lens 1.4

Poly Lens 1.5

Poly Lens 1.51

Intune / Company Portal

 

As noted in my earlier post, I created a new Intune application for Poly Lens 1.5 since I could not upload it to my Poly Lens 1.4 app instance.  That was resolved in that earlier posting.  

 

My (wrong) assumption was that installing Poly Lens 1.5 via Intune would replace 1.4

 

However, when 1.5.1 came out, I discovered that both 1.4 and 1.5 were installed on my machine - at the same time.  This is quite possible considering the context change.  However, even though both versions were living on my laptop, 1.4 was the active version and 1.5 was suppressed.  

 

It was only by going into Windows Setting / Apps and manually uninstalling 1.4 that 1.5 was allowed to run.  

 

So my question is - could you ask someone in Poly Lens Development what the uninstall arguments are for PolyLens-1.4.0.msi that I could add to the Intune Instance - such that I could make it easier to uninstall this version and allow the new version of Lens for Windows Desktop - 1.5.0, 1.5.1 and future versions to run without being suppressed by 1.4 ?

 

1 REPLY 1
HP Recommended

Hello @Adam_In_DC2 

 

please make use of https://lens.poly.com/appfeedback

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.