• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!
Locked

‎03-14-2018 06:59 AM

HP Recommended

On my tablet Samsung SM-T385 and the mobile phone XIAOMI MI4C installed version of "RealPresence tablet" 3.9.
In the application network settings, the maximum possible bitrate is 512 kbps. How to set the bitrate of 1 mbps to support 720p video?

In Android Release Notes, I see that the support for 720p video with a bitrate of 1mbps is claimed.
In the application there is no menu item Setting -> Features and I can not enter the code to activate the Test Features.

3 REPLIES 3

‎03-14-2018 07:32 AM

HP Recommended

Hello @sergey47,

welcome to the Polycom Community.

Most likely these are options only available when registered to a Polycom Infrastructure. Is this a standalone installation ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-14-2018 07:49 AM

HP Recommended

What does a separate installation mean? The application was downloaded from the PlayMarket. How to register in the infrastructure? I have a registration only on the support.polycom.com

Was this reply helpful? Yes No

‎03-14-2018 08:00 AM

HP Recommended

Hello @sergey47,

Polycom ResourceManager and or Polycom Cloud. If you do not have them then these options are not available or supported on your device.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.