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‎05-13-2024 01:13 PM

HP Recommended

I'm looking to get the msi installer for the new version of the Plantronics Hub. It seems only the exe is available here. I need the msi to deploy the software without needing to completely uninstall and reinstall using the exe.

4 people had the same question
10 REPLIES 10

‎05-14-2024 12:22 AM

HP Recommended

Hello @Roastedpot ,

 

welcome to the HP Poly community.

 

The MSIs (32- and 64-bit installers) are distributed through PMP and available in a customer’s tenant portal.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-14-2024 08:05 AM

HP Recommended

This must have started recently? The MSI installs were available on Poly's website for all previous versions. 

3 people found this reply helpful
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‎05-15-2024 08:14 AM - edited ‎05-15-2024 08:15 AM

HP Recommended

What is PMP? Can you please provide a link to register for this portal? We used to just download it off Polycoms website for organization wide deployment. 

1 person found this reply helpful
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‎05-15-2024 08:25 AM

HP Recommended

Hey if you start the update process from via the software installed on one of your workstations, pause when the installer pops up and browse to C:\Users\USERNAME\AppData\Local\Temp\PlantronicsHub\ you should be able to find the MSI in a folder named something like dnzfb6acj0mrthqv1i7o8ksgux4wp2e9l3y5. 

1 person found this reply helpful
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‎05-15-2024 09:05 AM

HP Recommended

Hello @Riley_N 

 

PMP is Plantronics manager pro https://developer.plantronics.com/plantronics-software

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-15-2024 12:07 PM

HP Recommended

So the MSI files for Plantronics Hub are now only available with a paid subscription of PMP? 

1 person found this reply helpful
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‎05-16-2024 12:58 AM

HP Recommended

Hello @Riley_N ,

 

Plantronics Hub clients registered to our public consumer tenant should automatically receive notifications for an upgrade to the latest Hub version (3.25.2).
Nevertheless, if they still need access to an MSI file and don’t have a registered PMP tenant, we can offer the following links:

https://df84x76lg9aky.cloudfront.net/Software/3.25.2ProductionRelease/HubWindowsInstallerMsi_x64.zip
https://df84x76lg9aky.cloudfront.net/Software/3.25.2ProductionRelease/HubWindowsInstallerMsi_x86.zip

 

If you have any follow-up questions or require official support I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎05-16-2024 08:10 AM

HP Recommended

Great, thanks Steffen! 

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‎06-17-2024 02:49 AM - edited ‎06-17-2024 02:50 AM

HP Recommended

If that's true it's really a sad news and a bad decision It was better when it was available for everyone

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