Poly Lens writes a lot of "verbose" logs by default

[wolframs]

Hello people,
since the App Feedback button in my Poly Lens Software does not lead to a working website, I chose this path to inform the developers/managers of the Poly Lens software about the following:

The Poly Lens Desktop App (Version 1.5.1) performs a lot of log-writes to the files in this directory:

C:\Users\<winUsername>\AppData\Local\Plantronics\Logs

This seems to be due to the log level set to "verbose" by default in the following file:

C:\Users\<winUsername\AppData\Local\Plantronics\HubUser.config

"settings": {
        "logLevel": {
            "locked": false,
            "value": "verbose"
        },
        ...
}

 
Setting the "value" to "off" resolves the issue for the Hub4G.log, but not for DeviceManager.log:

I found this issue during performance profiling on my system. I stumpled upon a lot of write operations by the Poly Lens process in my process monitor logs.

As of Version 1.5.1, there is no way (that I found) to configure the log level settings from the desktop app itself.
I highly suggest making the log level configurable and not run verbose logging by default (as a lot of DEBUG log entries are generated constantly, triggering unnecessary write to disk operations.)

For the moment, the only way to avoid the disk writes is to not run the application at all.

With kind regards, in hope that this finds the responsible people soon 😉

[SteffenBaierUK]

Hello @wolframs ,

welcome to the HP Poly community.

Please use the Lens Mopinion Bug https://lens.poly.com/appfeedback

Best Regards

Steffen Baier

[wolframs]

@SteffenBaierUK I'm sorry to inform you about the fact that the page is (currently) unresponsive and just shows "loading", then never loads:

[SteffenBaierUK]

Using Google Chrome

[wolframs]

Hi @SteffenBaierUK

thanks, it worked with Chrome. Interesting, that it does not work with a Chromium based browser though... But no matter. I'll watch the changelogs over the next releases to see if this resolves.