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‎07-16-2024 07:10 AM

HP Recommended
Product: Poly Lens desktop
Operating System: Microsoft Windows 11

We are receiving reports on Poly lens desktop using up tp 2 GB of memory on Win 11 and Win 10 installations. 
App version 1.4.0

If you close the app it seems good, then raises up again. 
Anyone else seeing this? 

3 REPLIES 3

‎07-16-2024 02:33 PM

HP Recommended

Hello @CoreyBateman24 ,

 

welcome to the HP Poly community.

 

I suggest you report this via the Mopinion option in the App.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎07-25-2024 01:33 PM

HP Recommended

Hi,

I assume you meant My Opinion Option. Which does not exist, or do you mean Feedback option. 
In any case the memory leak seems to happen to users that do not have a device plugged in and do not reboot for multiple days. It can grab up to 3 GB of memory. 

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‎07-25-2024 03:13 PM

HP Recommended


https://lens.poly.com/appfeedback

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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