Polycom CMA 5000 - iPad connectivity - HP Support Community

Anonymous · ‎10-19-2012

We would like to be able to VC via the iPad. I've downloaded the Polycom app and made a point to point call to colleague's CMA client but I'm unable to gain access to our central directory. Although I have the app signed in to our CMA5000, the controls don’t show the magnifying glass icon which the documentation says you should use to list the corporate directory:

On the CMA5000, we can see that the device is there and online but it shows with a warning triangle next to it:

Rolling the mouse over that says ‘device not responding’ and the device status looks like this:

If I click on the option to ‘Manage’ the device, I get a web page saying ‘connection reset’.

SteffenBaierUK · ‎10-19-2012

Hello Ebby,

welcome to the Polycom Community.

The RealPresence Mobile application can register to the Polycom CMA server version 6.0.1 and Polycom RealPresence Resource Manager server version 7.0.

What Version is your CMA and is there a firewall between your WiFi Network and the CMA?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Polycom CMA 5000 - iPad connectivity

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