Solved: Polycom RealPresence on Nexus 7. - HP Support Community

Anonymous · ‎03-05-2013

Hello.

I'm trying to use version PRPM 2.2 on my Nexus 7 (16GB WiFi) tablet. Seems to be, it don't see network. Even on a same network, when I try to call from it or to it, no call established. I cannot get it register with gatekeeper (Tried CMA4000 and GnuGK).

For ex, I have m100 client on 10.10.11.8 and PRPM on 10.10.11.85 I can't get any form of call. Network on Nexus 7 works ok.

Android 4.2.1

SteffenBaierUK · ‎03-05-2013

Hello Samael,

As explained in the FAQ => here <= only certain devices are supported and the Nexus 7 is not a supported platform running RPM 2.2.

This can also be followed up checking the 2.2. Release notes => here <=

This was in addition already provided as an answer => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-05-2013

Hello Samael,

As explained in the FAQ => here <= only certain devices are supported and the Nexus 7 is not a supported platform running RPM 2.2.

This can also be followed up checking the 2.2. Release notes => here <=

This was in addition already provided as an answer => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-05-2013

Really sad, that you are not providing support for so widely-using pad (

Hope, this will be corrected.

SteffenBaierUK · ‎03-05-2013

Hello Samael,

it has nothing to do with not providing support based on the amount of tablets out there.

Sometimes it is simply a technical limitation not being able to utilize the hardware in order to provide the standard that people expect from our products.

You should work with your Polycom reseller for more details.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Polycom RealPresence on Nexus 7.

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