RP Mobile registration

[Anonymous]

Hello!

I am running the RP Mobile 2.1 on iPhone 4S. For registration I use the CMA 6.0.3.

If I lock the iPhone, after 10 min I will see on CMA, that my iPhone losts a registration and has offline status.

On a gatekeeper logs message I see:a URQ message from iPhone.

I've tried to find some information about this issue in Polycom's documentation, but I found nothing.

Is it correct work of the application?

Thank you.

[Anonymous]

Cheak the provisning services of CMA.

Regards

Yashpal

[Anonymous · Accepted solution]

Hello,

What you are seeing is how it will work.  Because you are locking your phone the apps on the phone such as RealPresence Mobile will eventually go into a "sleep" mode.  This is done for a few reasons including, saving battery life on the device and most importantly for security reasons.

I will ask if there is a way to change this and get back to you.  I am not sure there is anything on the CMA Provisioning side that will adjust this but if you find something please let me know. 

[Anonymous]

Hello.

Thank you for your reply!

I've received a confirmation from a Polycom's product manager.

iOS will kill the socket connection of the app after the app is put into background for a few minutes.

I'm a little disappointed because a Polycom's documentation doesn't contain any description this limitation.

For example Skype client works all time even in a "sleep" mode.

Regards