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- Poly Software
- Re: RP Mobile registration
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01-15-2013 12:53 AM
Hello!
I am running the RP Mobile 2.1 on iPhone 4S. For registration I use the CMA 6.0.3.
If I lock the iPhone, after 10 min I will see on CMA, that my iPhone losts a registration and has offline status.
On a gatekeeper logs message I see:a URQ message from iPhone.
I've tried to find some information about this issue in Polycom's documentation, but I found nothing.
Is it correct work of the application?
Thank you.
Solved! Go to Solution.
Accepted Solutions
01-30-2013 10:08 AM
Hello,
What you are seeing is how it will work. Because you are locking your phone the apps on the phone such as RealPresence Mobile will eventually go into a "sleep" mode. This is done for a few reasons including, saving battery life on the device and most importantly for security reasons.
I will ask if there is a way to change this and get back to you. I am not sure there is anything on the CMA Provisioning side that will adjust this but if you find something please let me know.
01-30-2013 10:08 AM
Hello,
What you are seeing is how it will work. Because you are locking your phone the apps on the phone such as RealPresence Mobile will eventually go into a "sleep" mode. This is done for a few reasons including, saving battery life on the device and most importantly for security reasons.
I will ask if there is a way to change this and get back to you. I am not sure there is anything on the CMA Provisioning side that will adjust this but if you find something please let me know.
02-25-2013 03:48 AM
Hello.
Thank you for your reply!
I've received a confirmation from a Polycom's product manager.
iOS will kill the socket connection of the app after the app is put into background for a few minutes.
I'm a little disappointed because a Polycom's documentation doesn't contain any description this limitation.
For example Skype client works all time even in a "sleep" mode.
Regards