• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!
Locked

‎09-04-2024 07:38 AM

HP Recommended
Operating System: Microsoft Windows 11

Is there a registry key I can leverage to disable the auto update feature of the Poly Lens app?  We are deploying the software company wide and need to control the updates ourselves.

4 REPLIES 4

‎09-04-2024 11:38 AM

HP Recommended

Hello @Rollo-Tomasi Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana  

Have a great day!

Was this reply helpful? Yes No

‎09-04-2024 12:40 PM

HP Recommended

Hello @Rollo-Tomasi ,

 

welcome to the HP Poly community.

 

I checked this with the product management team and was told that this is not a capability of the Lens Desktop software.

 

You can use the existing software policy to control what versions are advertised, which would have the same impact and help ensure the supported software version runs across your organization.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-04-2024 06:16 PM - edited ‎09-04-2024 06:17 PM

HP Recommended

thank you.  Do you have instructions on how to control what versions are advertised?

Was this reply helpful? Yes No

‎09-05-2024 08:00 AM

HP Recommended

Hello @Rollo-Tomasi 

 

please check https://info.lens.poly.com/docs/policy/policy-overview

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.