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- Registry key to disable Lens auto updates???

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09-04-2024 07:38 AM
Is there a registry key I can leverage to disable the auto update feature of the Poly Lens app? We are deploying the software company wide and need to control the updates ourselves.
09-04-2024 11:38 AM
Hello @Rollo-Tomasi Welcome to the Poly HP Support Community.
Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
https://support.hp.com/us-en/poly
Please feel free to contact us here anytime you need any further assistance.
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.
Regards,
Meghana
Have a great day!
09-04-2024 12:40 PM
Hello @Rollo-Tomasi ,
welcome to the HP Poly community.
I checked this with the product management team and was told that this is not a capability of the Lens Desktop software.
You can use the existing software policy to control what versions are advertised, which would have the same impact and help ensure the supported software version runs across your organization.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-05-2024 08:00 AM
Hello @Rollo-Tomasi
please check https://info.lens.poly.com/docs/policy/policy-overview
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN