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‎11-19-2015 10:55 AM

HP Recommended

Hi

we have polycom vsx 6000 serial no - 8208290A3B5CB6..required software key to flash the software as camera current one courrpted please help

4 REPLIES 4

‎11-19-2015 01:53 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

The community's Software License contains this FAQ post here:

 

http://community.polycom.com/t5/Software-Licensing/FAQ-How-can-I-activate-check-verify-recover-my-li...

 

Please check your serial number against the database.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-19-2015 08:24 PM

HP Recommended

we have tried this but not entitiled messages ,this camera HAS BUYED LONG BACK..PLEASE HELP ALTERNATE WAY TO RETRIVE KEY

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‎05-02-2016 07:02 AM

HP Recommended

Hello,

 

It is currently impossible to access my polycom support account, and I urgently need a license key to upgrade my product's software...

It is a VSX 7000 with the serial number 82034602475FAK

 

Could you please email me a license key ?

 

Many thanks

Was this reply helpful? Yes No

‎05-03-2016 12:22 AM

HP Recommended

Hello Vincent Gollé,

welcome to the Polycom Community.

The unit was sold back in 11/12/2003 and comparing the details of your registration to the details in our system makes me believe you are not the original owner of the unit.

 

Checking against the serial there has never been an activation or a license for any updates.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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