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- [Software] Poly Lens Version 2.2.0 Windows

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06-12-2025 01:23 AM - edited 07-25-2025 12:40 AM
Hello all,
Software Release Announcement:
Poly Lens Desktop v2.2.0 (Windows only) is available for download
NOTE: The Poly Lens Desktop 2.2.0 release is only for Windows 10/11 PC/Notebooks only.
Mac PCs are supported using Poly Lens Desktop 2.0.0
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Poly Lens Desktop 2.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.
What’s New:
- Bluetooth® direct for device management and Zoom Call control: Support for Poly Voyager Focus 2 and Poly Voyager 4300 Series, allows users to customize settings, update their devices and manage Zoom Call Control when connected natively via Bluetooth, without a USB adapter on Windows PC/Notebook.
- Policy management: Added support for “Immediate update” policy deployment on Poly Lens Cloud that automatically downloads and installs device firmware updates and Poly Lens Desktop updates for end-user without requiring manual intervention.
- Remote log accessibility for IT admins: Added support for the IT admin to download and retrieve Poly Lens Desktop App logs to help with troubleshooting.
- Language localization: Added language localization support for Português (Portuguese), русский (Russian) and Español (Spanish).
- Rename device: Added support for rename feature for Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
- New settings support: Added support for Close conversation limiting and ANC/transparency mode for Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
- New features support for Studio V12: Added support for enabling 802.1x LAN support, Proxy Server support, Simple Certificate Enrollment Protocol (SCEP), and Remote logging support.
Fixed issues:
- Fixed an issue regarding Device DFU enabled during an active call while the Lens Desktop App is running.
- Fixed an issue regarding Lens Desktop App not launching minimized.
- Fixed an issue regarding Anti-Startle setting on Poly Blackwire.
- Fixed an issue regarding unable to select the Installed Certificates for the Wi-Fi Configuration for Studio R30.
- Fixed an issue regarding missing settings on Poly Lens Cloud portal supporting Voyager Base-M CD.
- Fixed crash issue seen after Poly Lens Desktop App upgrade.
- Fixed an issue regarding Studio P15 manual zoom.
Known issues:
- An issue with the LegacyHost.exe service can cause the Poly Lens Desktop app to slowdown. The service restarts when the issue is detected and requires no user action.
- IT admin is unable to set the ANC/Transparency settings via Lens Cloud policy.
- Most of the supported video devices are not being detected by Lens Desktop on ARM-based AI PCs.
- During the initial setup for Studio V12, the "Static" IP network parameters are not saved after the first attempt when applying the LAN configuration, but this works on the second attempt.
- If the 802.1 and Proxy settings are configured on Studio V12 through the Poly Lens Desktop app, the changes won't be visible in the app UI after saving if the device firmware is at 1.4.6.430149 or lower.
- Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status.
Previous Versions:
Older Poly Lens Versions release details >here<
Older Lens Desktop 1.4.0 version for incompatible Apple Hardware >here<
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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