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‎10-29-2025 02:39 AM

HP Recommended

Hello all,

 

Software Release Announcement:           

 

Poly Lens Desktop v2.3.1.4673  for Windows or v2.3.1.1175 Apple Mac  is available for download either via https://lens.poly.com or https://lens.poly.com/download

SteffenBaierUK_0-1761726957823.png

 

NOTE: 

  • Poly Lens Desktop 2.3.0 or later for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.

Version 2.3.1 Windows and Mac

What's New

  • Improved background process that periodically checks for network reachability after PC startup to reliably connect to the Poly Lens Cloud.
  • Added support for Asynchronous USB Audio setting for Poly Studio R30, addressing the audio issue observed on MacOS Tahoe.

Fixed Issues

  • Fixed an issue where Poly Studio V72 failed to display the “Current Software” version following an update to v1.6.0.
  • Fixed an issue where Poly Studio V12 failed to display the “Current Software” version following an update leading to incorrect update prompts.

Known Issues

  • During the initial setup for Poly Studio V12, the "Static" IP network parameters are not saved after the first attempt when applying the LAN configuration, but this works on the second attempt.
  • If the 802.1 and Proxy settings are configured on Poly Studio V12 through the Poly Lens Desktop app, the changes won't be visible in the App UI after saving if the device firmware is at 1.4.6.430149 or lower.
  • Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status.

Previous Versions:

 

Older Poly Lens Version release details >here<

Older Lens Desktop 1.4.0 version for incompatible Apple Hardware >here<

SteffenBaierUK_1-1761727093980.png

 

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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3 REPLIES 3

‎10-29-2025 12:11 PM - edited ‎10-29-2025 12:12 PM

HP Recommended

The link is down. Can someone verify that it is correct?

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‎10-29-2025 12:15 PM

HP Recommended

Hello @HiImDannyGanz ,

 

Welcome to the HP Poly community.

 

Our services are hosted on Azure, which is Microsoft, and they are having a global outage.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎10-29-2025 01:03 PM

HP Recommended

Oh, phew!  I have been experiencing the same on Windows 11 and thought that, perhaps, my Norton anti-virus software was preventing me from downloading the update.

 

Thank you,

 

Ted P.

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