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We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!

‎05-12-2025 11:46 AM

HP Recommended
Operating System: Microsoft Windows 11

Our users use Sign in with Microsoft to sign into Poly Lens Desktop. After a short period of time, users randomly get logged out and sometimes a message appears stating "User logged out due to an error". We're using version 2.1.1.2761 of Poly Lens Desktop.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2025 12:03 PM

HP Recommended

Hello @itmusa ,

 

Welcome to the HP Poly community.

 

Please open a Lens Mopinion Bug https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎05-12-2025 12:03 PM

HP Recommended

Hello @itmusa ,

 

Welcome to the HP Poly community.

 

Please open a Lens Mopinion Bug https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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