[FAQ] Using a Poly Studio X, G62 or G7500 Zoom Rooms

[SteffenBaierUK]

Please see the below as a rough guide only, we cannot provide details around what account you would require from our Partner Zoom and neither can we advise you around any settings that are prerequisite to use Zoom Rooms. 

In order for others to find this post and not need to struggle I provided some screenshots.

After a factory restore the device is most likely no longer paired to the TC8 or TC10. Both devices need to be on the same LAN segment.

The TC will display:

Navigate on the Studio X, G7500 or G62 to General Settings > Device Management

An unpaired TC will show as an available device. Now click on Pair and confirm to Pair.

If the pairing worked the device will now show under the connected devices:

The TC will show this:

Now ensure that you have the latest available Firmware Installed via selecting Download Update From and use the dropdown Box to select Polycom Support site.

NOTE: Sometimes a Provider like Microsoft Teams or others may not support the very latest Firmware until verified so you can downgrade from their Platform again.

A download will show this via the Web Interface:

A TC will show this:

When the device is running in Poly Provider Mode the UI of the device and the TC will look like this:

If there is an issue with the Pairing or the device is being rebooted the TC will show this:

If you want to use another Provider navigate to General Settings > Provider and select one from the dropdown list:

In this example we focus on Zoom Rooms but other providers are available.

The device will reboot and the TC will install the relevant application:

 Once Zoom Rooms is installed the paired TC(s) will display this:

The TV UI of the Studio X, G7500 or G62 will show:

 Pressing Sign In on the TC device will show:

In this example we focus on the Activation Code which is something you or your Zoom Rooms Admin would provide to you.

This will lead to this screen on the TC:

The red dot under Settings means there is an Software Update for the Controller available:

 Accessing these Settings requires an Passcode from your Zoom Rooms Admin

Once all updated the  TV UI of the Studio X, G7500 or G62 will show:

In addition to a Poly TC touchpanel a Poly Trio C60 can be used.

May 21, 2024 Question: Configure a Poly Trio Controller mode for Pairing with a Studio X, G62, or G7500?

Resolution: Please check >here<

Please follow the above guide on to configure the Poly Trio C60. In this use case the Trio alone can be the Controller or a Combination of a Poly Trio and TC device.

Once the Trio is in this Mode you would pair it via the Studio X, G62 or a G7500 just like you would with a TC.

Aug 13, 2024 Question: Is there a guide or overview for supported and compatible peripherals for a G62, G7500, or Poly Studio X family, and what Provider or Partner Mode are these supported?

Resolution: Please check >here<

The above explains the maximum combination between Poly Trio C60 and Poly TC devices

Same again to Pair / Sign into Zoom Rooms aka select Sign In:

 

If you have access to the Zoom Rooms Device management you can also check the relevant Accounts / Devices and ensure the devices are fully up to date in regards to the Zoom approved HP Poly Firmware and Zoom Room Apps software: