• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We’re excited to announce that product dimensions are now available on the Poly Video Conferencing Knowledge Base. These articles provide detailed product size specifications ready to download.
karlaz
Level 1
‎11-02-2024 01:21 PM
Views : 747
No ratings

Using a Poly or HP USB camera with an Application like Zoom, Microsoft Teams or others often leaves a user disappointed that an advertised USB 4K camera does not use 4K.

 

This can have multiple factors like the cable that is being used or the application at hand.

 

A community search finds posts >here<, >here< or >here< 

 

How can a user verify the camera, the cable used, or the Application used with the Camera supports 4k / 3840x2160?

 

Using Poly Lens Desktop with a compatible camera (Poly Studio USB, Poly Studio P15, Poly Studio R30, HP 960 etc.) on a Windows PC or Apple Mac:

 

karlaz_0-1730575245915.png

 

 

Via Controls > Preview the Poly Lens Desktop App itself can show the resolution supported by the device and cable being used:

karlaz_1-1730575245949.png

 

karlaz_2-1730575246064.png

 

 

The above will show the maximum possible resolution that can be achieved based on the PC or Apple Mac with the camera at hand.

 

3rd Party Applications like Apple Photo Booth (MacBook Pro Apple M1 running Sonoma 14.5 with 16GB memory)

karlaz_3-1730575245775.png

 

karlaz_4-1730575245795.png

 

may only be able to use 1920x1080

 

karlaz_5-1730575245871.png

 

 

The above is a restriction with the Application used and not the camera or the cable. On MacBook, as an example, OBS Pro (Open Source) www.obsproject.com/download shows 3840x2160

 

Zoom (5.17.11 (31580) Windows 11 or MacBook Pro example (640x480):

karlaz_6-1730575245862.png

 

 

Using Windows 11 and the built in Camera App shows the resolutions possible with the Camera App and the Cable being used:

 

karlaz_7-1730575245958.png

 

In the above example the Camera App supports 3840x2160:

karlaz_8-1730575246068.png

 

 

0 Kudos
Was this article helpful? Yes No
Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.