Poly G7500, Poly Studio X30, Poly Studio X50 how to handle calls

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Calling

There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, calling a favorite or recent contact, or joining a scheduled meeting.

You can place calls using the following methods:

• Call using the dialpad
• Call a contact
• Call a frequently used number
• Call a recent contact
• Call a favorite
• Join a meeting from the calendar
• Call using a USB-connected Windows or Mac device

Placing Calls

You can place audio calls, video calls, and call into meetings using the onscreen keyboard.

Use the following dialing formats when placing calls:

• IPv4 address: 192.0.2.0
• Host name: room.company.com
• SIP address: user@domain.com
• H.323 or SIP extension: 2555
• Phone number: 9782992285

Place a Call

 You can place an audio or video call to a contact.

Procedure

1. Go to Place a Call.
2. On the Dialpad  screen, move the slider to Audio  or Video. 
3. Enter a number on the dialpad or select Keyboard  to enter characters.
4. Select Call.

Answer a Call

The way the G7500 system handles incoming calls depends on how your administrator configured the system. The system either answers the call automatically or prompts you to answer the call manually.

Procedure

• If you receive an incoming call notification, select Answer.

Ignore a Call

If the system doesn’t answer incoming calls automatically, you can choose to ignore the call rather than answer it.

Procedure

• If you receive an incoming call notification, select Ignore.

 End a Call

When your call is complete, hang up the call. If you have content such as blackboards, whiteboards, or snapshots, the system asks if you want to keep them.

Procedure

• In a call, do one of the following:
  • On your remote control, press Hang Up 
  • On the screen, select Menu > Hang Up. 

Call a Password-Protected Zoom Meeting Using Trio C60

Use these input options when calling into a password-protected Zoom meeting when using Poly Video Mode and a paired Trio C60.

Make sure that you have the meeting password before you join.

Important: If you choose the option to enter the password separately from the dial string, you must enter a pound sign (#) before you enter the password on a Trio C60 system. If you don’t enter the pound sign, the call doesn’t connect.

Procedure

1. On your Trio C60 controller, select Dialpad.
2. Do one of the following:
   • Enter the Zoom Rooms dialing sequence. When the system prompts you for the password, press the pound sign before entering the meeting password.

     For example, enter <meetingID>@zoomcrc.com, then enter #<password> .

   • Enter the Zoom Rooms meeting password as part of the dialing sequence.

     For example, enter <meetingID>.<password>@zoomcrc.com.

3. Select Call.

Calling Contacts

You can access and call contacts, recent contacts, and frequent contacts on your system.

If configured by your administrator, contacts display on the Place a Call screen. Contact cards can display the following information:

• Contact name
• Contact number
• Contact email address
• Contact IP address

Call a Contact

To quickly dial a contact, you can search and select a contact card from the results.

Contact cards display for frequent contacts, directory contacts, and favorites.

Procedure

1. Go to Place a Call > Contacts.
2. In the search field, use the onscreen keyboard to type characters or numbers and select Search.
3. Select a contact card to view contact details.
4. Select Call.

Call a Frequent Contact

As you place calls, the system learns your frequently used contacts and displays them in a list.

Procedure

1. Go to Place a Call.
2. Select a contact card from the Frequent list.
   The call automatically dials.

Call a Recent Contact

You can quickly call recent contacts from a list (organized by most to least recent).

Procedure

1. Go to Place a Call > Recent.
2. Scroll through the list of recent contacts (sorted by date) and select one.
   The call automatically dials.

Calling Favorite Contacts

To quickly access a short list of contacts you call most often, create favorites.

Favorites display on the Favorites, Contacts, or Home screens, depending on your system configuration. The system adds a star icon next to the contact’s name, providing you an easy way to identify and call favorites.

Favorite a Contact

Create favorites to display contacts that you call the most often.

Procedure

1. Go to Place a Call > Contacts.
2. Select a contact card, then select Favorite.
   The contact receives a star icon and displays in the Contacts and Favorites lists.

Unfavorite a Contact

Unfavorite a contact to remove the contact from your Favorites list.

Procedure

1. Go to Place a Call > Favorites.
2. Choose a favorite card, then select Unfavorite.
   The contact is removed from the Favorites list.

 Call a Favorite Contact

To quickly call a contact, select a favorite card.

Procedure

1. Do one of the following:
   • Select a favorite from the Home screen.
   • Go to Place a Call > Favorites and select a favorite card.
2. Select Call.