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Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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What is the factory default username and password of a HDX or Group Series system?

Default Username:adminDefault Password:14 digit HDX / Group Series serial number printed on the back of the HDX/ Group Series...

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[FAQ] How can I factory restore a RealPresence Group Series system?

Please check theAdministrator’s Guide for "Performing a Factory Restore on the PolyRealPresence Group System"or a search engi...

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[FAQ] How can I factory restore a HDX system?

Please check theAdministrator’s Guide for"Using the Restore Button on the Poly HDX System" or a search engine results =>here

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[FAQ] Ports in a firewall that need to be open in order to utilize video conferencing

Firewall Port usage:You might requirethe below detailed information when configuring network equipment for video conferencing...

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[FAQ] Is there a way I can make a test call to a Poly site?

Below is an overview of the world wide Poly H.323 Sample sites.More sites can be found =>hereThese can be used to test connec...

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Poly Studio X52 and Poly Studio G62 Getting Stuck on Poly Logo During Upgrade

Products Impacted: Poly Studio X52 and Poly G62 Version(s) Affected: Poly VideoOS 4.3.0 Issue:   When Poly device has...

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Poly Studio P21 how to change your audio device with the Headset Button

Use the headset button to toggle between the built-in microphone and speakers or a connected 3.5 mm headset for audio input a...

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How to set the Poly Studio P21 as the default audio and video device

When you use Poly Studio P21 with a supported application for video calls, you may need to set it as the default audio and vi...

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Poly Studio P21 Quick Start Guide

Click below to download the Quick Start Guide for the Poly Studio P21:Poly Studio P21 Quick Start Guide

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How to factory restore the Poly Studio P15

Factory restore thePoly Studio P15personal video bar to resolve potential issues or if your device is unresponsive.Warning:A ...

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How to factory reset the Poly Studio P15

Reset thePoly Studio P15personal video bar to factory settings.Warning:A factory reset erases all user data and settings from...

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Poly Studio E70 Product Dimensions

Click below to download the diagram and dimensions of the Poly Studio E70Poly Studio E70 Product Dimensions

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How to update the Poly Studio E70 connected to a Teams Room on Windows

Updating the Poly Studio E70 can be using Poly Lens or using Windows updates.NOTE:We highly recommend disabling windows autom...

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Poly Studio E70 camera constraints and limitations

Camera framing when using Zoom RoomsWhen using the Poly Studio E70 with a Mac- or Windows-based Zoom Room setup, the camera o...

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Poly G7500, Poly Studio X30, Poly Studio X50 how to handle calls

CallingThere are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number...

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Poly Studio X52/V52 Accessories Quick Start Guide

Click bellow to download the Quick Start guide of your product version:Poly Studio X52/V52 Vesa Mount Quick Start GuidePoly S...

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Studio X Series how to set up

To set up your Studio X70, Studio X50, X52 Studio or X30 system, use the provided cables to connect the system to your networ...

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G7500 how to set up

To set up your system, use the provided cables to connect the system to your network, a monitor, and power. By default, the s...

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Poly Studio V52 User Guide

Click below to download the User Guide for the Poly Studio V52Poly Studio V52 User Guide

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Poly Studio X52/V52 Stand Quick Start Guide

Click below to download the Poly Studio X52/V52 Quick Start Guide:Poly Studio X52/V52 Quick Start Guide

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Poly Studio V52 how to check system status

You can verify the status of yourPoly Studio V52system in the local and system web interfaces. Status information also includ...

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Poly Studio V52 how to check provisioning results

To verify your settings are provisioned the way you want, you can see if the configuration parameters were applied successful...

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How to pair a Poly Trio C60 speakerphone to the Poly Studio G62 system

You can use aPoly Trio C60speakerphone as a controller and audio device with a Poly Studio G62,Poly Studio G62system.Note:You...

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How to connect a Poly Studio E70 as an IP camera to the Poly Studio G62 system

Connect a supported Poly IP camera to yourPoly Studio G62system.Note:ThePoly Studio G62system LLN port doesn't provide power ...

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How to pair a Poly TC10 or Poly TC8 to your Poly Studio G62 system

You can pair one or more Poly TC10 or Poly TC8 to yourPoly Studio G62system.ProcedureConnect the Poly TC10 or Poly TC8 to a P...

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Poly Studio G62 how to install the hardware

To ensure full functionality, thePoly Studio G62system requires that you connect the following peripherals:CameraMicrophoneSp...

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Poly Studio G62 how to power On and Off

The system powers on when you plug it in to a power source.Poly recommends the following when powering off or restarting your...

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Poly Studio G62 Status Lights

Use the LED on the front left corner of the Poly Studio G62 system to get information on the state of your system:IndicatorSt...

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Poly Studio G62 User Guide

Click below to download the User Guide for the Poly Studio G62Poly Studio G62 User Guide

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.