[Software] Studio G62 & Studio X32, Studio X52 and Studio X72 PolyOS 5.0.0

SteffenBaierUK · ‎05-06-2026

Hello all,

Poly announces the new release of Poly VideoOS 5.0.0-418922 for Microsoft Teams or Device Mode as a provider only.

NOTE: Poly VideoOS 5.0 release or TCOS 7.0.0 or later is a one-way upgrade and cannot be rolled back to PolyOS 4.x.x or TCOS 6.x.x

Requirements to Upgrade:

A compatible device like:

Poly Studio X32

Poly Studio X52

Poly Studio X72

Poly Studio G62

Poly TC10

Devices must be running Poly VideoOS 4.6.0 or later.
Devices on earlier versions will automatically install 4.6.0 before upgrading to 5.0.0
A Gen2 device, aka a Studio G62, Studio X32, Studio X52 or Studio X72 paired prior to a PolyOS 5.0.0 upgrade to an TCOS 7.0.0 unsupported Poly TC8 will no longer work.

NOTE: Poly Studio X30, Poly Studio X50, Poly Studio X70, Poly G7500 or Poly TC8 are incompatible with PolyOS 5.0.0

Unsupported Providers running PolyOS 5.0.0:

Poly/SIP
Google Meet
RingCentral
Dialpad
GoTo Meeting
Tencent

PolyOS 5.0.0 will update the compatible devices to Android 13, TCOS 7.0.0 will update the TC10 to Android 12

This update is for Microsoft Teams customers only and will be delivered initially via the Microsoft Teams Admin Center TAC:

Via Poly Lens:

What's New

This feature release of Poly VideoOS is available for Microsoft Teams and Poly Device Mode.

Poly VideoOS 5.0.0 is a major feature release with the following new features, updates, and fixes.

Hardware, connectivity, and configuration features

This release includes the following new hardware support, connectivity, and configuration features:

This release contains an Android 13 update for only Poly Studio G62, Poly Studio X32, Poly Studio X52, and Poly Studio X72 systems. Poly TC10 touch controllers go to Android 12.

See Platform Update to Android 13
Partner applications are no longer bundled in the main software package. The partner application downloads once you upgrade to Poly VideoOS 5.0.0 on your particular provider. Ensure that your firewall or web proxy doesn't block HTTP/HTTPS requests to: swupdate.lens.poly.com.

Your system must be running Poly VideoOS 4.6.0 before updating to Poly VideoOS 5.0.0. If your system runs software earlier than VideoOS 4.6.0, your system automatically loads VideoOS 4.6.0 before it updates to Poly VideoOS 5.0.0.

Note: This release supports only Microsoft Teams and Poly Device Mode. Your device must be in one of these modes to upgrade successfully to Poly VideoOS 5.0.0.

Enhancements and fixes

This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include:

The microphones intermittently disconnect from the system on a Poly Studio X72 video bar with IP-connected Poly ceiling microphones (PVENG-33441).
The system intermittently freezes during the scheduled restart process which requires a manual restart to be performed on a Poly Studio X72 video bar (PVENG-33370).

Platform Update to Android 13

Your system updates from Android 10 to Android 13 and your Poly TC10 touch controller updates from Android 11 to Android 12.

This release also updates the system’s factory restore partition to Poly VideoOS 5.0.0.

Note: Downgrading to previous VideoOS versions is not supported. Once you update your system to Poly VideoOS 5.0.0, you cannot downgrade.

Poly VideoOS 5.0 enhancements in performance, security, and partner compatibility

This 5.0 release of Poly VideoOS is designed to deliver future innovations and extended lifecycle support.

Key enhancements within this release are:

Smarter camera framing powered by a new machine learning model.
Advancements in AI noise blocking and microphone processing for clearer audio.
Optimized touch controller performance for faster bootup times.
Freed CPU resources boosting current and future conferencing efficiency.
Significant security enhancements via app integration.
Reduced audio and video latency for quicker responsiveness.
Smooth app delivery and smarter firmware upgrade management.

Resolved Issues

Review the resolved issues in this release.

Note: These release notes may not list all the issues that the team has fixed, user experience updates, performance improvements, and upgrades. The information reflects the status at the time of release and may change without notice.

Resolved issues in this release take effect once you update your system.

Resolved issues in Poly VideoOS 5.0.0

Category	Issue ID	Description
Audio	PVENG-33441	On a Poly Studio X72 video bar with IP-connected Poly ceiling microphones, the microphones intermittently disconnect from the system.
Device Management	PVENG-34981 / PVENG-34174	On a Poly Studio X32/X52/X72 video bar with a connected Poly TC10 touch controller, IPV6 traffic is sent before IPv4 causing a network port reset, which results in DHCP packet loss.
Device Management	PVENG-34978	On a Poly Studio X32 or X52 video bar with a connected Poly TC10 touch controller and Poly Studio A2 microphone, under Settings > System Information, the wrong IP address is shown for the USB dongle.
Device Management	PVENG-33370	On a Poly Studio X72 video bar the system intermittently freezes during the scheduled restart process which requires a manual restart to be performed.
Provisioning	PVENG-29764	SCEP certificates don't install or register correctly on Poly devices and controllers.

Known Issues

Review the known issues in this release.

Note:These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release.

Known issues In 5.0.0

Category	Issue ID	Description	Workaround
Device Management	PVENG-37598	On a Poly Studio X52 video bar with a connected Poly TC10 touch controller, the system doesn't wake from sleep when HDMI content is connected.	Tap on the touch controller to wake the system.
Device Management	PVENG-37514	On a Poly Studio X32/X52/X72 video bar or Poly Studio G62 system, sometimes after a network loss you can't disconnect from the current WiFi to change settings.	If you want to disable WiFi, disable WiFi from Security > Wireless Security page. If you want to change WiFi settings, you need to OOB the system.
Device Management	PVENG-36066	On a Poly Studio X32/X52/X72 video bar and connected Poly TC10 touch controller, sharing HDMI-content in Microsoft Teams; Device Mode can't be entered automatically and appears greyed out on the touch controller.	If you have connected via HDMI in Microsoft Teams mode and wish to use Device Mode, you must unplug the HDMI before replugging via USB-C or else manually disconnect the content sharing session and select Device Mode from the side menu.
Device Management	PVENG-34630	On a Poly Studio X32/X52/X72 video bar or Poly Studio G62 system in OOB, sometimes you can't use the onscreen keyboard to input a new password.	Move to the next field and then return to the password field.