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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎04-02-2025 10:33 AM - edited ‎04-03-2025 01:03 AM

HP Recommended

Hello all,

 

We just released the PolyOS SW bundle file

  • 4.4.3- 438012 (X30, X32, X50, X52, X70, X72, G62, G7500)
  • (V52) v1.4.3- 438012 PolyOS Lite
  • TCOS TC8/TC10 v6.4.3-7000875
  • Studio E70 v 1.11.3-564008 

 

The software is now hosted on Poly Lens. Please follow >this< 

SteffenBaierUK_0-1743611377270.png

 

https://swupdate.lens.poly.com/polyos/4.4.3/438012/


Release Notes

Introduction


Software version: 4.4.3

Release date: April 2025


What's New

This maintenance release of Poly VideoOS is available for all Poly and partner modes.


Enhancements and fixes

This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include:

  • Far end participants intermittently hear an echo or audio blip on a Poly Studio X30 video bar in a Pexip call (PVENG-28528)

  • The Poly Studio E70 camera sometimes becomes stuck in manual mode on a Poly G7500 system in Zoom Rooms (PVENG-28917)

  • The INOGENI 4K2USB3 HDMI to USB device sometimes isn't detected on a Poly Studio G62 system in Zoom Rooms (PVENG-28822 / PVENG-28151)


Resolved Issues

Review the resolved issues in this release.

Note: Starting with VideoOS 4.3.1, issue IDs have the format PVENG-XXXXX. If you’re tracking an issue with an ID in the old format (EN-XXXXXX), you can still use the EN number to reference your issue when you contact Poly Support.

These release notes may not list all the issues that have been fixed, user experience updates, performance improvements, and upgrades. The information reflects the status at the time of release and may change without notice.

Resolved issues in this release take effect once you update your system.

Resolved issues

Category Issue ID Description
Audio PVENG-28528 On a Poly Studio X30 video bar in a Pexip call, far end participants intermittently hear an echo or audio blip.
Camera PVENG-28917 On a Poly G7500 system with a connected Poly Studio E70 camera in Zoom Rooms, the camera becomes stuck on manual mode.
Device Management PVENG-28854 On a Poly G7500 system with a connected Extron controller, once content sharing is stopped the Poly G7500 returns to an idle home screen rather than the active call.
Device Management PVENG-28844 On a Poly Studio X70 or Poly Studio X52 video bar with a connected laptop, the system sometimes restarts once the laptop is disconnected.
Device Management PVENG-28843 On a Poly G7500 system on a Pexip call, the system can show an incorrect live HDMI content status in the web user interface.
Peripherals PVENG-28822 / PVENG-28151 On a Poly Studio G62 system in Zoom Rooms mode, the INOGENI 4K2USB3 HDMI to USB device isn't detected.


Known Issues

Review the known issues in this release.

Note: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.4.2.

Known issues

Category Issue ID Description Workaround
Audio VOICE-77624 On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. No workaround.
Audio PVENG-9176 On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work. Use the Poly Studio X52 video bar speakers.
Audio PVENG-21018 On a Poly Studio X72 in Device Mode, the system makes a popping sound when you exit Device Mode using the touch controller. No workaround.
Camera PVENG-8496 Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera. No workaround.
Camera PVENG-20463 On a Poly Studio X50 video bar in an inverted configuration, sometimes speaker framing doesn't detect the speaker. Poly Studio X50 is designed to be upright whether mounted above or below the monitor. Mount the Poly Studio X50 in the upright position.
Configuration EN-243770 PVENG-6386 On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work. Connect any monitors, cameras, or peripherals before starting the system.
Device management PVENG-25562 On a Poly Studio X52 system, the message that an administrator is requesting to capture diagnostic video doesn't appear on the touch controller. Use the system web interface or Poly Lens to restart the system.
Device management PVENG-25545 If you capture a snapshot during a content sharing session and end the session with the snapshot displayed, the system remains awake and doesn't enter sleep mode. Start and end another call.
Device management PVENG-25544 On Poly Studio G62 system, disabling all USB ports doesn't work. No workaround.
Device management EN-240753 PVENG-7684 On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller. Restart the system and enable the daily or weekly Scheduled Auto Restart feature.
Partner application EN-233295 PVENG-8425 On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. Use one of the other available tracking modes, including manual, speaker focus, or autoframing.
Partner application EN-202446 PVENG-9005 On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy. Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals PVENG-28607 On a Poly X50 video bar with a connected Poly TC8 touch controller on a Pexip call, the touch controller screen sometimes goes white and becomes unresponsive. Restart the system.
Peripherals PVENG-25765 On a Poly TC10 device, the time doesn't change after changing the time zone. Reboot the Poly TC10 device.
Peripherals PVENG-24976 On a Poly TC10 or Poly TC8 device, an incorrect IP address displays. Sign in to the touch controller as administrator.
Peripherals PVENG-20689 On a Poly Studio X72 system connected to a Dell touch screen monitor, touching the monitor doesn't wake up the system. Use a connected Poly touch controller or remote control to wake the system.
Peripherals PVENG-12655 On Poly Studio X70, after you power cycle the system, the connected Poly TC8 device is forced to pair again after one minute. Wait for the Poly TC8 device to pair to the system.
Peripherals EN-238525 PVENG-9141 On a Poly G7500 system, the device doesn’t connect using Miracast. Restart the system and wireless connection.
Peripherals EN-182043 PVENG-9924 On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen. When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning PVENG-24585 On a PolyTC10 device, the Poly Lens QR code doesn't appear during out of box setup. Register your system to Poly Lens Cloud after out of box setup using the system web interface.
Provisioning EN-248675 PVENG-20443 On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update. Disable Adaptive FT (Fast Transition) in Cisco Access Points.


Read More

For more information, review the Poly VideoOS release notes 4.4.3.

 

Supported peripherals and applications


from our Video FAQ:

 

Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family and what Provider or Partner Mode are these supported?

Resolution: Please check >here<

 

NOTE: The above includes the Poly and partner peripherals and applications supported on Poly G7500, Poly Studio G62, and Poly Studio X video bars. Not all the hardware listed is compatible with all provider modes. The above reflects hardware compatibility and not provider configuration compatibility.

 

Older releases:

  • Older 4.4.2 release >here<
  • Older 4.4.1 release >here<
  • Older 4.4 release >here<
  • Older 4.3.3 release >here<
  • Older 4.3.2 release >here<
  • Older 4.3.1 release >here<
  • Older 4.3.0 release >here<
  • Older 4.2.2 release >here<
  • Older 4.2 release >here<
  • Older 4.1.4 release >here<
  • Older 4.1.3 release >here<
  • Older 4.1.2 release >here<
  • Older 4.1.1 release >here<
  • Older 4.1.0 GA2 release >here<
  • Older 4.1.0 release >here<
  • Older 4.0.2 release >here<
  • Older 4.0.1 release >here<
  • Older 4.0 release >here<
  • Older 3.14.2 release >here<
  • Older 3.14.1 release >here<
  • Older 3.14.0 release >here<
  • Older 3.13.0 release >here<
  • Older 3.12.0 release >here<
  • Older 3.11.0 release >here<
  • Older 3.10.0 release >here<
  • Older 3.9.1 release >here<
  • Older 3.9.0 release >here<
  • Older 3.8.0 release >here<
  • Older 3.7.0 release >here<
  • Older 3.6.0 release >here<
  • Older 3.5.0 release >here<
  • Older 3.3.4 release >here<
  • Older 3.3.2 release >here<
  • Older 3.3.1 release >here<
  • Older 3.3 release >here<
  • Older 3.2.3 release >here<

 

!!! Please feel free to leave comments !!!

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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1 REPLY 1

‎04-04-2025 06:54 AM

HP Recommended

Good update. Installed without issue on all our devices. I'm surprised to see 4.4.3 this month. I didn't think we'd see another update until 4.5.

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