• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎10-09-2024 09:39 AM

HP Recommended

Hello all,

 

SteffenBaierUK_0-1728487610682.png

 

The software is now hosted on Poly Lens. Please follow >this<

 

This Poly VideoOS software build includes the following device software versions:

  • Poly TCOS 6.3.2
  • Poly Microphone IP adapter 3.0.1
  • Poly IP table microphone 3.0.0
  • Poly EagleEye Cube USB camera 1.3.1
  • Poly Studio E70 camera 1.10.2
  • Poly Studio E60 camera 1.0.4.7
  • Poly Modular Room Switch 1.6.0


What’s new in Poly VideoOS 4.3.2

This maintenance release of Poly VideoOS is available for all Poly and partner modes.

 

IMPORTANT:  Poly VideoOS 4.3.2 isn’t compatible with Poly Studio X72. Don’t download or install it on Poly Studio X72. Review the section on updating your system before you install this release.

 

Poly VideoOS 4.3.2 includes the following important updates and security enhancements:

  • Fortified Rest API authentication and pairing protocol
  • Fixed vulnerability in third-party libraries
  • Poly Content App is end of life and no longer available for download. You can still use Poly Content App with VideoOS systems; support will be removed in an upcoming release.

 

Partner application updates

This release includes and is tested with the following partner application versions.

Partner application

Version

Features

Microsoft Teams Rooms

Admin Agent:

1.0.0.202402202353.product

Teams: 1449/1.0.96.2024080804

Company Portal: 5.0.6061.0

●         Maintenance release

●         For more information on this Microsoft Teams Room release, visit the Microsoft Teams Rooms website.

Zoom Rooms

Zoom Rooms: 6.1.0.5144

Zoom Rooms Controller (TC8 /

TC10): 6.1.0

●         Maintenance release.

●         For more information on this Zoom Room release, visit the Zoom website.

Google Meet

2024.0176.00

● Maintenance release.

Ring Central

24.2.10.22

●         Maintenance release.

●         For more information on Ring Central, visit the Ring Central website.

Tencent Meeting Rooms

Rooms: 3.21.250.594

Controller: 3.21.250.570

●         Maintenance release.

●         For more information on this Tencent release, visit the Tencent website.

Dialpad

1.028.1-0-gd5e4a6d

●         Maintenance release.

●         For more information on this Dialpad release, visit the Dialpad website.

LogMeIn

1.219.11

●         Maintenance Release

●         For more information on this LogMeIn release, visit the LogMeIn website.

 

Resolved issues in Poly VideoOS 4.3.2


Review the resolved issues in this release.


NOTE: These release notes may not include all resolved issues, User Experience updates, performance fixes, and upgrades. In addition, information is as-is at the time of release and is subject to change without notice.


Resolved issues in this release take effect once you update your system.

Category

Issue ID

Description

Camera

PVENG-22871

On a Poly G7500 system with a USB-connected Poly Studio E70 camera, Poly DirectorAI Perimeter sometimes frames people outside the set perimeter.

Camera

PVENG-22318

On a Poly Studio X70 video bar in Microsoft Teams mode, sometimes Speaker Framing doesn't frame participants on the left correctly.

Camera

PVENG-8107

On a Poly G7500 system in Device Mode, settings for camera tracking don't persist when joining a Microsoft Teams call.

Partner Application

PVENG-22334

On a Poly Studio X72 video bar in Microsoft Teams mode, with sleep enabled, the system doesn't go to sleep.

Device Management

PVENG-8110

On a Poly Studio X50 video bar with multiple connected monitors, the secondary monitor sometimes doesn't wake from sleep mode.

Device Management

PVENG-8108

On a Poly G7500 system in Poly Video Mode on a Pexip call via H265, a black screen shows when trying to connect.

Device Management

PVENG-8104

On a Poly Studio X52 video bar in Poly Video Mode, the onscreen keyboard sometimes doesn't appear when placing a call.

Device Management

PVENG-8103

On a Poly Studio X50 video bar on a Pexip call in Poly provider mode, when dialing into a Cisco system the call intermittently disconnects.

Peripherals

PVENG-21837

On a Poly Studio X video bar with a connected Poly touch controller in Zoom mode, configuring the language to German results in a failed touch controller update.

Peripherals

PVENG-8112

On a Poly Studio X video bar with a connected Poly touch controller in Device Mode, disconnecting and reconnecting the USB C and HDMI cables freezes the output and you're unable to exit Device Mode from the touch controller.

Provisioning

PVENG-8109

On a Poly G7500 system or Poly Studio X video bar, you can't redirect from Poly Clariti Manager to Poly Lens using provisioning parameters.

Provisioning

PVENG-8102

On a Poly G7500 system or Poly Studio X video bar in Zoom mode, you can't provision two Network Time Protocol (NTP) IP addresses via DHCP option 42.

Provisioning

PVENG-8101

 On a Poly G7500 system or Poly Studio X video bar, the host name can't begin with a number.

 

 

Older releases:

  • Older 4.3.1 release >here<
  • Older 4.3.0 release >here<
  • Older 4.2.2 release >here<
  • Older 4.2 release >here<
  • Older 4.1.4 release >here<
  • Older 4.1.3 release >here<
  • Older 4.1.2 release >here<
  • Older 4.1.1 release >here<
  • Older 4.1.0 GA2 release >here<
  • Older 4.1.0 release >here<
  • Older 4.0.2 release >here<
  • Older 4.0.1 release >here<
  • Older 4.0 release >here<
  • Older 3.14.2 release >here<
  • Older 3.14.1 release >here<
  • Older 3.14.0 release >here<
  • Older 3.13.0 release >here<
  • Older 3.12.0 release >here<
  • Older 3.11.0 release >here<
  • Older 3.10.0 release >here<
  • Older 3.9.1 release >here<
  • Older 3.9.0 release >here<
  • Older 3.8.0 release >here<
  • Older 3.7.0 release >here<
  • Older 3.6.0 release >here<
  • Older 3.5.0 release >here<
  • Older 3.3.4 release >here<
  • Older 3.3.2 release >here<
  • Older 3.3.1 release >here<
  • Older 3.3 release >here<
  • Older 3.2.3 release >here<

 

!!! Please feel free to leave comments !!!

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
6 REPLIES 6

‎10-10-2024 02:56 PM

HP Recommended

Hi, I'm going to open a support ticket alongside this but did anyone else experience the following issue after their Studio X30 devices running Google Meet updates to this software version?

- tablet displays showing "Google Meet can't start" with a restart prompt

- Poly bar is constantly cycling between the PolyOS display screen and launching Google Meet

 

Ultimately I had to:

- use Poly Lens to roll back the software version

- reset the whole device and set it up fresh

Was this reply helpful? Yes No

‎10-10-2024 03:04 PM

HP Recommended

Hello @Snackmachine 

 

can you ensure you pull the logs of a unit doing this and supply to the Support Team? Prior to a factory reset/downgrade via Lens.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-11-2024 07:28 AM

HP Recommended

Hi @SteffenBaierUK, I'm afraid I've already completed the device resets as I needed them up and running for meetings scheduled yesterday. If this issue occurs again, I'll be sure to pull the logs in advance.

Was this reply helpful? Yes No

‎10-11-2024 10:53 AM

HP Recommended

Thank you, Steffen, for the update.

We have observed in the Teams Admin Center that a newer version of the Teams App is available, which is not included in the current firmware version.

 

Additionally, there is an updated Admin Agent.

 

Certified by Microsoft:

Table
 

Software Component New Version Verification Date and Time

Teams App4.3.2.422023Oct 10, 2024, 8:01 AM
Admin Agent1.0.0.202407050618.productOct 1, 2024, 7:03 AM

 

Given these updates, should we proactively update the Admin Agent provided by Microsoft? What is the Poly/Hp recommended step in this nature.  

 

Thanks, Dan

Dan Petrillo
Was this reply helpful? Yes No

‎10-11-2024 11:24 AM

HP Recommended

That teams app version doesn't look right. 4.3.2.422023 is the Poly firmware version. Teams should be 1449/1.0.96.2024091202. 

 

Here's the versions I'm using. I haven't had any issues reported.

 
Teams Admin Agent 1.0.0.202407050618.product
Firmware 4.3.2.422023
Company Portal 5.0.6152.0
OEM Agent 6.3-1016331
Teams 1449/1.0.96.2024091202
Was this reply helpful? Yes No

‎10-15-2024 03:12 AM

HP Recommended

Hello @DanielPetrillo 

 

Microsoft releases its latest Microsoft Teams application regularly. They also included a Teams Admin Agent with the 4.3.2 Release:

 

SteffenBaierUK_1-1728983381109.png

 

 

 

in addition, our Friends from Zoom added PolyOS 4.3.2 to their ZDM Server and released 6.2.0 (3100) for Zoom Rooms.

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.