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Hello all,
Poly announces the release of Poly VideoOS 4.1.3-394009 for Studio X or G7500
This software version can only be found via Poly Lens
NOTE: There is an extra unzip required when downloading from Poly Lens.
Or the built in Update Server
Release Notes
Introduction
Software version: 4.1.4
Release date: March 2024
What's New
This Poly VideoOS 4.1.4 maintenance release is available for all Poly and partner modes, except Microsoft Teams users who are advised to wait for the upcoming release of Poly VideoOS 4.2.0. For Zoom users operating within complex network setups or secure environments, this release provides a secure upgrade path for enabling certificates and the secure connection of peripheral devices.
Important:
Review the section on updating your system (access the full release notes in the Read More section at the end of this page) before you install this release.
Poly VideoOS 4.1.4 contains the following peripherals fixes:
-
The Poly TC8 touch controller connected to a Poly Studio X video bar in Zoom mode fails to update to a new software version correctly (EN-252967 / EN-252968).
-
Two Poly TC8 touch controllers show in Zoom Device Manager after update to Poly VideoOS 4.1.3 (EN-253656).
Partner application updates
This release supports the following versions of partner applications.
Partner application updates
| Partner Application | Version | Features |
|---|---|---|
| Microsoft Teams Rooms | Admin Agent: 1.0.0.202310260109.product Teams: 1449/1.0.96.2023120801 Company Portal: 5.0.6061.0 | Maintenance release For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website. |
| Zoom Rooms | Zoom Rooms: 5.15.7.3484 Zoom Rooms Controller (TC8 / TC10): 5.15.7.2163 | Maintenance release. For more information on this Zoom Room release, see the Zoom website. |
| Google Meet | 2023.09.17.00.00 | Maintenance release. For more information on Google Meet, see the Google Meet website. |
| Ring Central | 23.3.35.2 | Maintenance release. For more information on Ring Central, see the Ring Central website. |
| Tencent Meeting Rooms | Rooms: 3.16.210.584 Controller: 3.16.210.567 | Maintenance release. For more information on this Tencent release, see the Tencent website. |
| Dialpad | 1.028.1-0-gd5e4a6d | Maintenance release. For more information on this Dialpad release, see the Dialpad website. |
| BlueJeans | 2.12.0.108 | Maintenance release. For more information on this BlueJeans release, see the BlueJeans website. |
Resolved Issues
Review the resolved issues in this release.
Note: These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.
Resolved issues in this release take effect once you update your system.
| Category | Issue ID | Description |
|---|---|---|
| Peripherals | EN-252968 / EN-252967 | On a Poly Studio X video bar with a connected Poly TC8 touch controller, the touch controller fails to update correctly. |
| Peripherals | EN-253656 | On a Poly Studio X video bar with a connected Poly TC8 touch controller, two touch controllers show in Zoom Device Manager after update to Poly VideoOS 4.1.3. |
Known Issues
Review the known issues in this release.
Note: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.
This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.1.3.
| Category | Issue ID | Description | Workaround |
|---|---|---|---|
| Audio | EN-247651 | On a Poly Studio X52 all-in-one video bar with a connected Samsung monitor, the TV Speakers option doesn’t work. | Use the Poly Studio X52 all-in-one video bar speakers or use a supported monitor or TV. |
| Audio | EN-212975 | During a call on a Poly Studio X70 all-in-one video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. | None. |
| Camera | EN-236657 | Selecting Disable All USB Ports on the Poly Studio X70 all-in-one video bar disconnects the camera. | None. |
| Camera | EN-234479 | On a Poly G7500 system with three USB-connected Poly Studio E70 cameras powered by Poly G7500 LLN ports, one or more Poly Studio E70 cameras may not properly connect to the video conferencing system after restart. | Restart the system. |
| Camera | EN-227999 | On a Poly G7500 system or Poly Studio X50 all-in-one video bar, when you unplug the current people camera, the HDMI input set as People becomes the primary camera and takes priority over the built-in camera. | Log in to the system web interface and change the people camera to the preferred connected camera. |
| Configuration | EN-235428 | On a Poly G7500 system with a connected Poly TC8 or Poly TC10 touch controller in Teams mode, the camera fails to work when the Poly Studio E70 camera is connected after startup. | Connect any monitors, cameras, or peripherals, before starting the system. |
| Configuration | EN-191539 | If you don’t select the country during initial system setup, any subsequent changes to the camera Power Frequency don’t change the setting. | Select the country in the system web interface. |
| Configuration | EN-243770 | On a Poly Studio X all-in-one video bar in Poly Video Mode with no monitor connected, the device fails to work. | Connect any monitors, cameras, or peripherals, before starting the system. |
| Device Management | EN-251933 | On a Poly Studio X70 or Poly Studio X52 all-in-one video bar, in the system web interface under Audio the label for Speaker Volume Boost is not configured correctly. | Select ENABLE_SPKVOLBOOST_LABEL. |
| Device Management | EN-244703 | On a Poly G7500 system or Poly Studio X all-in-one video bar, when connected via an Ethernet switch with Energy Efficient Ethernet enabled there may be a momentary loss of connection. | Disable Energy Efficient Ethernet on the switch. |
| Device Management | EN-242235 | On a Poly G7500 system in Zoom Rooms mode with a paired Poly Trio C60, the monitor unexpectedly shows a “Peripherals Update” screen. | None. |
| Device Management | EN-242466 | On a Poly G7500 system, a date set manually in the system web interface changes to a random date after a system restart. | None. |
| Device Management | EN-240771 | On a Poly Studio X70 all-in-one video bar in Teams mode with a connected Poly TC8 touch controller, the update screen unexpectedly displays. | None. |
| Device Management | EN-240753 | On a Poly Studio X all-in-one video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller. | Power cycle the device. |
| Device Management | EN-236658 | Selecting Disable All USB Ports causes the device to restart. | None. |
| Device Management | EN-226868 | On a Poly Studio X70 all-in-one video bar, the HDMI 1 output may display a blank screen during a pinhole factory reset. | Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress. |
| Partner Application | EN-235202 | On a Poly Studio X50 all-in-one video bar in Teams mode, number keys don’t work on the sign-in screen. | Do one of the following: Select the Email, phone or username field to make the keys functional. Or select the back arrow to the main screen before going back to the sign-in screen. |
| Partner Application | EN-233295 | On a Poly Studio X70 all-in-one video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. | Use one of the other available tracking modes including, manual, speaker focus, or autoframing. |
| Partner Application | EN-202446 | On a Poly Studio X all-in-one video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy. | Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function. |
| Peripherals | EN-250227 | On a Poly Studio X all-in-one video bar with a connected Poly TC10 touch controller and DHCP enabled, after downgrading from Poly VideoOS 4.1.2, the Poly TC10 doesn't launch as a controller. | Manually clear the hostname. |
| Peripherals | EN-238840 | On a Poly Studio X50 all-in-one video bar with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset. | None. |
| Peripherals | EN-238525 | On a Poly G7500 system, your device can’t connect using Miracast. | Restart the system and wireless connection. |
| Peripherals | EN-237543 | On a Poly Studio X50 all-in-one video bars with a connected Poly Trio C60, if you attempt to the update the system with a USB flash drive, the system doesn’t update. | Unpair the Poly Trio C60 and then update the system using the USB flash drive, After the update, pair the Poly Trio C60 back to the system. |
| Peripherals | EN-210589 | When using a Poly Studio X70 all-in-one video bar, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash. | Use a paired touch controller to adjust the camera. |
| Peripherals | EN-182043 | When using a Poly Studio X50 all-in-one video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen. | When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call. |
| Provisioning | EN-248675 | On a Poly G7500 or Poly Studio X all-in-one video bar, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update. | Disable Adaptive FT (Fast Transition) in Cisco Access Points, use FT enabled of disabled. |
| Provisioning | EN-243555 | In Poly Lens with a connected Poly G7500 system, the information for peripheral devices shows as incorrect or incomplete. | None. |
| Provisioning | EN-238094 | In Poly Clariti Manager (formerly Poly RealPresence Resource Manager), web proxy settings aren’t being sent to the server from the system. | Restart the system. |
| Video | EN-238554 | On a Poly Studio X30 all-in-one video bar in Device Mode the video freezes. | Exit and then re-enter Device Mode. |
| Video | EN-235419 | On a Poly Studio X50 or Poly Studio X30 all-in-one video bar, when someone speaks at the far end of a room, Speaker Mode reframes to show the entire group. | Use Group Framing. |
Read More
For more information, review the Poly VideoOS Release Notes 4.1.4.
Release History
This section lists the release history of Poly VideoOS. For previous releases, see the Software Releases
Archive.
| Release | Release Date | Features |
| 4.1.4 | Mar-24 |
|
| 4.1.2 | Dec-23 | Microsoft provided update for known pairing issues in Microsoft Teams mode between the system or video bar and the touch controller. A fix is also included for an issue where a video bar in Zoom mode loses configuration settings after a system update. |
| Poly Speaker Framing functionality is now available on the Poly Studio E70 camera in Zoom Rooms for Windows version 5.17.0 or later. | ||
| Audio improvements - the Poly Sound Reflection Reduction feature has been improved in all provider modes. | ||
| Poly Scheduled Auto Restart is now available on Poly TC8 and Poly TC10 touch controllers. | ||
| Poly Speaker Volume Boost is enabled on Poly Studio X70 and Poly Studio X52 all-in-one video bars. | ||
| 4.1.1 | Nov-23 | • People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems |
| • Distance Estimation Improved in Poly DirectorAI Perimeter | ||
| • Device Mode User Interface Aligned on Poly Studio X Systems and Poly | ||
| Touch Controllers | ||
| • G7500 Audio Output for HDMI and 3.5 mm Connections | ||
| • Partner Application Updates | ||
| 4.1.0 GA2 | Oct-23 | Updated Microsoft Admin Agent, Company portal |
| 4.1.0 | Aug-23 | Introducing Poly Studio X52 |
| Update Your Poly Studio X52 and Poly TC10 Touch Controller | ||
| Poly DirectorAI Perimeter | ||
| Speaker Framing Improvements | ||
| SCEP Support on the G7500 and Poly Studio X Systems | ||
| Poly Sound Reflection Reduction | ||
| Microsoft Teams Support on TC10 | ||
| Poly TC8 / Poly TC10 Platform Update to Android 11 | ||
| Poly Studio X30 Supports Select USB Cameras | ||
| G7500 Supports Connecting One E70 as an IP Camera | ||
| Camera Control Button in Device Mode | ||
| Scheduled Auto Restart on Poly VideoOS Systems | ||
| G7500 Audio Output for HDMI and 3.5 mm Connections | ||
| Transmission Audio Gain Fix | ||
| Partner Application Updates | ||
| 4.0.2 | Jun-23 | • Update Information for VideoOS 3.x to VideoOS 4.0.2 |
| • DSP USB Audio Processor Fix | ||
| • Update to Poly Support Site Download URL | ||
| • Partner Application Updates | ||
| 4.0.1 | May-23 | • Important Update Information for VideoOS 4.0.1 |
| • Platform Update to Android 10 | ||
| • Workflow Server Calendar Information Fix | ||
| • Update to Poly Support Site Download URL | ||
| • Partner Application Updates | ||
| 4.0.0 | Mar-23 | • Important Update Information for VideoOS 4.0.0 |
| • Updating Your System to VideoOS 4.0.0 | ||
| • Recover a System Updated to VideoOS 4.0.0 from 3.13.1 or earlier | ||
| • Platform Update to Android 10 | ||
| • Factory Restore Partition Update to 4.0.0 | ||
| • Certification for Microsoft Teams on G7500 and X70 | ||
| • Support for Google Meet | ||
| • Microsoft Teams Sign-In | ||
| • Poly Lens Connection Fix | ||
| • Update to Poly Support Site Download URL | ||
| • Partner Application Updates |
Older releases:
- Older 4.1.3 release >here<
- Older 4.1.2 release >here<
- Older 4.1.1 release >here<
- Older 4.1.0 GA2 release >here<
- Older 4.1.0 release >here<
- Older 4.0.2 release >here<
- Older 4.0.1 release >here<
- Older 4.0 release >here<
- Older 3.14.2 release >here<
- Older 3.14.1 release >here<
- Older 3.14.0 release >here<
- Older 3.13.0 release >here<
- Older 3.12.0 release >here<
- Older 3.11.0 release >here<
- Older 3.10.0 release >here<
- Older 3.9.1 release >here<
- Older 3.9.0 release >here<
- Older 3.8.0 release >here<
- Older 3.7.0 release >here<
- Older 3.6.0 release >here<
- Older 3.5.0 release >here<
- Older 3.3.4 release >here<
- Older 3.3.2 release >here<
- Older 3.3.1 release >here<
- Older 3.3 release >here<
- Older 3.2.3 release >here<
!!! Please feel free to leave comments !!!
