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- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- [Software] G7500 & Studio X 4.1.3

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02-14-2024 09:28 AM - edited 02-14-2024 09:29 AM
Hello all,
Poly announces the release of Poly VideoOS 4.1.3-394009 for Studio X or G7500
The software can now be found via the built in Poly Support Server Logic:
or to download please follow >this< and use Poly Lens
NOTE: There is an extra unzip required when downloading from Poly Lens.
In addition the Microsoft TAC also has this build
Introduction
Software version: 4.1.3
Release date: February 2024
This Poly VideoOS software build includes the following device software versions
-
Poly TC10 / Poly TC8 touch controller 4.1.3
-
Poly Microphone IP adapter 3.0.1
-
Poly IP table microphone 3.0.0
-
Poly EagleEye Cube USB camera 1.3.1
-
Poly Studio E70 camera 1.8.2
For more information, review the Poly VideoOS Release Notes 4.1.3.
- What’s new in Poly VideoOS 4.1.3
This maintenance release of Poly VideoOS is available for all Poly and partner modes and contains fixes for connection issues between Poly devices and Zoom Device Manager (ZDM) plus Poly touch controller unpairing issues. This release also features enhancements specifically for users in secure environments related to web proxy functionality and ZDM connectivity plus an updated Microsoft Teams app.
- Updating your system
All Poly G7500 and Poly Studio X systems support Poly VideoOS 4.1.3.
- Products tested with Poly VideoOS 4.1.3
Poly products are tested extensively with a wide range of products. The following tables provide information on the products tested for compatibility with this release.
- Resolved issues in Poly VideoOS 4.1.3
Review the resolved issues in this release.
- Known issues in Poly VideoOS 4.1.3
Review the known issues in this release.
This release supports the following versions of partner applications.
Partner Application |
Version |
Features |
---|---|---|
Microsoft Teams Rooms |
Admin Agent: 1.0.0.202310260109.product Teams: 1449/1.0.96.2023120801 Company Portal: 5.0.6061.0 |
|
Zoom Rooms |
Zoom Rooms: 5.15.7.3484 Zoom Rooms Controller (TC8 / TC10): 5.15.7.2163 |
|
Google Meet |
2023.09.17.00.00 |
|
Ring Central |
23.3.35.2 |
|
Tencent Meeting Rooms |
Rooms: 3.16.210.584 Controller: 3.16.210.567 |
|
Dialpad |
1.028.1-0-gd5e4a6d |
|
BlueJeans |
2.12.0.108 |
|
Release History
This section lists the release history of Poly VideoOS. For previous releases, see the Software Releases
Archive.
Release |
Release Date |
Features |
4.1.2 |
Dec 2023 |
|
4.1.1 |
Nov 2023 |
• People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems • Distance Estimation Improved in Poly DirectorAI Perimeter • Device Mode User Interface Aligned on Poly Studio X Systems and Poly Touch Controllers • G7500 Audio Output for HDMI and 3.5 mm Connections • Partner Application Updates |
4.1.0 GA2 |
Oct 2023 |
|
4.1.0 |
Aug 2023 |
|
4.0.2 |
June 2023 |
• Update Information for VideoOS 3.x to VideoOS 4.0.2 • DSP USB Audio Processor Fix • Update to Poly Support Site Download URL • Partner Application Updates |
4.0.1 |
May 2023 |
• Important Update Information for VideoOS 4.0.1 • Platform Update to Android 10 • Workflow Server Calendar Information Fix • Update to Poly Support Site Download URL • Partner Application Updates |
4.0.0 |
March 2023 |
• Important Update Information for VideoOS 4.0.0 • Updating Your System to VideoOS 4.0.0 • Recover a System Updated to VideoOS 4.0.0 from 3.13.1 or earlier • Platform Update to Android 10 • Factory Restore Partition Update to 4.0.0 • Certification for Microsoft Teams on G7500 and X70 • Support for Google Meet • Microsoft Teams Sign-In • Poly Lens Connection Fix • Update to Poly Support Site Download URL • Partner Application Updates |
Older releases:
- Older 4.1.2 release >here<
- Older 4.1.1 release >here<
- Older 4.1.0 GA2 release >here<
- Older 4.1.0 release >here<
- Older 4.0.2 release >here<
- Older 4.0.1 release >here<
- Older 4.0 release >here<
- Older 3.14.2 release >here<
- Older 3.14.1 release >here<
- Older 3.14.0 release >here<
- Older 3.13.0 release >here<
- Older 3.12.0 release >here<
- Older 3.11.0 release >here<
- Older 3.10.0 release >here<
- Older 3.9.1 release >here<
- Older 3.9.0 release >here<
- Older 3.8.0 release >here<
- Older 3.7.0 release >here<
- Older 3.6.0 release >here<
- Older 3.5.0 release >here<
- Older 3.3.4 release >here<
- Older 3.3.2 release >here<
- Older 3.3.1 release >here<
- Older 3.3 release >here<
- Older 3.2.3 release >here<
!!! Please feel free to leave comments !!!
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN