For more information, review the Poly VideoOS release notes 4.6.1.
- What’s new in Poly VideoOS 4.6.1
This sustaining release of Poly VideoOS is available for all Poly and partner modes.
- Partner application updates
This release includes and is tested with the following partner application versions.
- Updating your system
All Poly G7500, Poly Studio G62, and Poly Studio X systems support Poly VideoOS 4.6.1.
- Products tested with Poly VideoOS 4.6.1
Poly products are tested extensively with a wide range of products. The following tables provide information on the products tested for compatibility with this release.
- Resolved issues in Poly VideoOS 4.6.1
Review the resolved issues in this release.
- Known issues in Poly VideoOS 4.6.1
Review the known issues in this release.
What’s new in Poly VideoOS 4.6.1
This sustaining release of Poly VideoOS is available for all Poly and partner modes.
Poly VideoOS 4.6.1 contains the following updates and fixes.
- Hardware, connectivity, and configuration features
This release includes the following new hardware support, connectivity, and configuration features:
-
Support for RS232 control on the Poly Studio G62 using supported USB-to-RS232 dongles.
-
Support for Extron DMP and DTP3 digital signal processors on Poly X series video bars, Poly G7500 and Poly Studio G62 for full audio and HID mute sync.
-
Changes to supported partner applications such as Tencent, DialPad, and GoTo Meeting.
-
Improvements have been made to the performance of LLN-connected Poly Studio E70 cameras in Zoom Rooms.
-
There's a new auto-recovery mechanism for Poly cameras that quickly recovers a stream following an error.
-
HP Poly Multi-Mic Mode and Auto Mic Switching are now enabled.
Enhancements and Fixes
This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include:
-
Sometimes video isn’t sent to the far end on a Poly G7500 system in Zoom Rooms mode with an LLN-connected Poly Studio E70 camera. (PVENG-33456 / PVENG-33245)
-
Excessive face tracking events are sent to Poly Clariti Manager on a Poly Studio X video bar. (PVENG-33015)
-
Sometimes, Dynamic Host Configuration Protocol (DHCP) renewal fails after a scheduled daily restart on a Poly G7500 system. (PVENG-33586)
- Support for RS232 control on Poly Studio G62
This release contains support for RS232 control on the Poly Studio G62 using the following supported USB-to-RS232 dongles.
- HP Poly supported partner application changes
HP Poly has removed support for native Tencent mode on Poly Studio X series, Poly G7500, and Poly Studio G62 devices in Poly VideoOS 4.6.1.
- Camera auto-recovery mechanism
There's a new auto-recovery mechanism for Poly cameras that quickly recovers a stream following an error.
- HP Poly Multi-Mic Mode and Auto Mic Switching enabled
HP Poly Multi-Mic Mode and Auto Mic Switching are now both enabled.
Support for RS232 control on Poly Studio G62
This release contains support for RS232 control on the Poly Studio G62 using the following supported USB-to-RS232 dongles.
|
Make |
Part number |
|---|---|
|
HP Poly |
J7B60AA |
|
Star Tech |
1P3FFCNB |
|
Star Tech TAA |
icusb2321f |
|
Digikey |
FTDI US232R-10 |
Note: Other USB serial connectors using the FTDI FT231X chipset are unsupported. If you experience issues with such third-party products, contact the manufacturer for assistance.
Note: HP Poly recommends that you use a PoE+ power injector capable of 45W output.
HP Poly supported partner application changes
HP Poly has removed support for native Tencent mode on Poly Studio X series, Poly G7500, and Poly Studio G62 devices in Poly VideoOS 4.6.1.
Support remains for devices on Poly VideoOS 4.6.0 or earlier for a limited period. HP Poly advises Tencent native mode users to transition to a dedicated device mode. Use the Tencent app running on a laptop or desktop and connect it to an HP Poly device via USB.
HP Poly will remove support for native GoTo Meeting and DialPad modes on Poly Studio X series, Poly G7500, and Poly Studio G62 devices in the upcoming Poly VideoOS 4.6.2. Support will end for GoTo Meeting and DialPad users on June 1, 2026. HP Poly advises GotTo Meeting and DialPad native mode users to transition to a dedicated device mode. Use the GotTo Meeting or DialPad app running on a laptop or desktop and connect it to an HP Poly device via USB.
Camera auto-recovery mechanism
There's a new auto-recovery mechanism for Poly cameras that quickly recovers a stream following an error.
This recovery mechanism can swiftly recover a stream after it detects an error. Users may experience a few seconds of black video during this time.
In cases where the auto-recovery mechanism fails to resolve the issue, HP Poly has also designed a manual intervention option. You can now recover a camera stream by muting and unmuting the camera or by swapping tracking modes.
HP Poly Multi-Mic Mode and Auto Mic Switching enabled
HP Poly Multi-Mic Mode and Auto Mic Switching are now both enabled.
Multi-Mic Mode is supported on any Poly Studio X72, Poly Studio X52, Poly Studio X32 and Poly Studio G62 system that can support two or more Poly Studio A2 Table Microphones. This feature captures audio from up to four microphones at the same time and is recommended for large rooms with multiple participants.
In the system web interface, go to Audio > General Audio and select Multi-Mic Mode.
Auto Mic Switching is also now supported on Poly Studio X72 and Poly Studio X52 video bars with external connected microphones such as the Poly Studio A2 Table Microphone, Poly Studio Table microphone (formerly known as RealPresence Debut Expansion microphone) or Poly IP table or ceiling microphones.
In the system web interface, go to Audio > General Audio and select Auto Mic Switching.
When Multi-Mic Mode and Auto Switching are both enabled, the best microphone is selected between built-in and external microphones. The best microphone is then mixed with the remaining Poly Studio A2 Table Microphones.
When Auto Mic Switching is turned off and Multi-Mic Mode is on, the built-in microphones are ignored, and multiple Poly Studio A2 Table Microphones are mixed.
Note: Multiple active microphones may increase the amount of room noise heard by the far end.
Partner application updates
This release includes and is tested with the following partner application versions.
|
Partner application |
Version |
Features |
|---|---|---|
|
Microsoft Teams Rooms |
Admin Agent: 1.0.0.202507210031.product Teams: 1449/1.0.96.2025325609 Authenticator: 6.2505.3166 Intune: 25.02.1 |
|
|
Zoom Rooms |
Zoom Rooms: 6.5.1.7441 Zoom Rooms Controller (TC8 / TC10): 6.5.1 |
|
|
Google Meet |
20250817.00.00 |
|
|
Ring Central |
25.3.20.27 |
|
Resolved issues in Poly VideoOS 4.6.1
Review the resolved issues in this release.
Note:
Starting with VideoOS 4.3.1, issue IDs have the format PVENG-XXXXX. If you’re tracking an issue with an ID in the old format (EN-XXXXXX), you can still use the EN number to reference your issue when you contact Poly Support.
These release notes may not list all the issues that the team has fixed, User Experience updates, performance improvements, and upgrades. The information reflects the status at the time of release and may change without notice.
Resolved issues in this release take effect once you update your system.
|
Category |
Issue ID |
Description |
|---|---|---|
|
Audio |
PVENG-34539 |
On a Poly G7500 system with a USB-connected audio device, audio content doesn't play to the near end. |
|
Audio |
PVENG-34028 |
On a Poly Studio G62 system with Poly Acoustic Fence enabled, users hear distorted sounds from outside the perimeter. |
|
Audio |
PVENG-33467 |
On a Poly Studio X72 video bar in Zoom Rooms mode, cross-talk between participants causes a high pitched noise. |
|
Camera |
PVENG-34054 |
On a Poly Studio G62 with Poly Studio E70 or Poly Studio E60 connected, the camera may disconnect causing a black screen on the far end. |
|
Camera |
PVENG-33466 |
On a Poly Studio X70, Poly Studio X72, or a system with a USB-connect Poly Studio E70 in a Zoom Rooms call, the camera may freeze and disconnect during a meeting. |
|
Camera |
PVENG-33456 / PVENG-33245 |
On a Poly G7500 system in Zoom Rooms mode with an LLN-connected Poly Studio E70 camera, sometimes video isn’t sent to the far end. |
|
Camera |
PVENG-33337 |
On Poly Studio X70, the camera experiences a blackout issue when attempting to initiate a Teams call causing the local video feed to go blank. |
|
Camera |
PVENG-33342 |
On a Poly Studio X video bar with a built-in camera in Zoom Rooms, the camera controls feature intermittently stops working. |
|
Camera |
PVENG-33015 |
On a Poly Studio X video bar, excessive face tracking events are sent to Poly Clariti Manager. |
|
Camera |
PVENG-32747 |
On a Poly Studio X50 video bar, sometimes the camera controls feature enabled via the web user interface doesn't work correctly when remotely controlling the device. |
|
Device Management |
PVENG-34174 |
On a Poly Studio X video bar with a connected Poly touch controller, IPV6 traffic is sent before IPv4 causing a network port reset, which results in DHCP packet loss. |
|
Device Management |
PVENG-33507 |
On a Poly Studio X video bar in Microsoft Teams mode with two connected monitors, sometimes the second monitor freezes in a call. |
|
Device Management |
PVENG-33475 |
On a Poly Studio X70 video bar in Zoom Rooms mode, enabling device telemetry in Poly Lens causes the application to crash. |
|
Device Management |
PVENG-33142 |
On a Poly Studio X50 video bar with HDMI-connected content, a blue screen displays after content sharing is stopped. |
|
Device Management |
PVENG-32640 |
On a Poly Studio X70 or Poly Studio X30 video bar, the display doesn't turn off again after going to sleep and waking up during a software update check. |
|
Device Management |
PVENG-32620 |
On a Poly Studio X52 video bar with two connected monitors, the device continues to recognize the second monitor even after the monitor's cable is disconnected. |
|
Partner Application |
PVENG-35154 |
On a Poly Studio X video bar in Microsoft Teams mode, after a system update, the admin password on the device is no longer able to be set in Teams Admin Center (TAC). |
|
Peripherals |
PVENG-34240 |
On a Poly G7500 system in Poly Clariti Manager, not all connected devices are shown. |
|
Peripherals |
PVENG-34053 |
On a Poly Studio X video bar with a connected Poly TC10 touch controller in standalone mode, the touch controller begins to show the wrong time. |
|
Peripherals |
PVENG-33981 |
On a Poly Studio X video bar with a connected Poly TC8 touch controller, an update causes the system to freeze and the touch controller to display 'Application Installation Failed'. |
|
Peripherals |
PVENG-33785 |
On a Poly Studio X video bar with a connected Poly TC10 touch controller in Zoom Rooms mode with static IP and web proxy configuration, Zoom Rooms sign-in fails with error code 5003. |
|
Peripherals |
PVENG-33561 |
On a Poly Studio X video bar with a connected Trio C60 in Microsoft Teams mode, a message displays about an unknown C60 update. |
|
Peripherals |
PVENG-33501 |
On a Poly Studio X video bar with a connected Poly touch controller, the touch controller is incorrectly shown as offline in Poly Lens. |
|
Peripherals |
PVENG-33559 |
On a Poly Studio X video bar with a connected Poly TC8 touch controller, a scheduled update causes the system to crash and display 'Application Installation Failed'. |
|
Provisioning |
PVENG-33586 |
On a Poly Studio X video bar in Microsoft Teams mode, the system fails to resolve Address Resolution Protocol (ARP) correctly, causing DHCP renewal problems before the lease expires. |
|
Provisioning |
PVENG-33586 / PVENG-33544 |
On a Poly G7500 system, after a scheduled daily restart, sometimes Dynamic Host Configuration Protocol (DHCP) renewal fails. |
|
Provisioning |
PVENG-32953 |
On a Poly Studio X video bar, the digital signage application doesn't work correctly with HTTP URLs. |
Known issues in Poly VideoOS 4.6.1
Review the known issues in this release.
Note:
These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.
This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.6.0..
|
Category |
Issue ID |
Description |
Workaround |
|---|---|---|---|
|
Audio |
VOICE-77624 |
On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. |
No workaround. |
|
Audio |
PVENG-9176 |
On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work. |
Use the Poly Studio X52 video bar speakers. |
|
Camera |
PVENG-35985 |
On a Poly Studio X52 or Poly Studio X32 with a USB-connected Poly Studio E60 or Poly Studio E70 camera set as primary People camera, the primary camera reverts back to the built-in camera after reboot. |
After selecting the Poly Studio E60 or Poly Studio E70 the pimary camera, use the camera presets to set a preset for the camera. |
|
Camera |
PVENG-33504 |
On a Poly Studio X32 in Zooms Rooms mode, the camera sometimes inverts and displays a blue tint. |
Restart the system. |
|
Camera |
PVENG-33494 |
On a Poly Studio X video bar or system in a SIP call, the Poly device sometimes establishs an overall call rate that is lower in bandwidth than what is defined by the PIP call. |
Go to Call Configuration >Dialing Preference > Preferred Speed for Placed Calls. Note:
The default setting is 3840K but can support up to 6144K. |
|
Camera |
PVENG-30444 |
On a Poly Studio X52 video bar in a SIP or H.323 call, video and content drops intermittently and sometimes the system restarts. |
No workaround. |
|
Camera |
PVENG-8496 |
Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera. |
No workaround. |
|
Camera |
PVENG-20463 |
On a Poly Studio X50 video bar in an inverted configuration, sometimes speaker framing doesn't detect the speaker. |
Poly Studio X50 is designed to be upright whether mounted above or below the monitor. Mount the Poly Studio X50 in the upright position. |
|
Configuration |
PVENG-6386 |
On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work. |
Connect any monitors, cameras, or peripherals before starting the system. |
|
Device Management |
PVENG-35522 |
On a Poly Studio X video bar or Poly system, no new build is found, if using HTTPS urls to contact your new software update server. |
Configure your software update server to support sending an intermediate certificate authority (CA) or check with HTTP urls. |
|
Device management |
PVENG-30194 |
On a Poly Studio G62 system with a connected PoE+ class 4 injector or Ethernet switch, sometimes the system will restart due to insufficient power. |
Use a PoE++ Class 5 injector or Ethernet switch. |
|
Device management |
PVENG-25311 |
On a Poly Studio X video bar in Microsoft Teams or Zoom Rooms mode in a Webex Direct Guest Join call, content may not show to the far end due to the Webex call requiring 180fps video. |
No workaround. |
|
Device management |
PVENG-25545 |
If you capture a snapshot during a content sharing session and end the session with the snapshot displayed, the system remains awake and doesn't enter sleep mode. |
Start and end another call. |
|
Device management |
PVENG-25544 |
On Poly Studio G62 system, disabling all USB ports doesn't work. |
No workaround. |
|
Device management |
PVENG-7684 |
On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller. |
Restart the system and enable the daily or weekly Scheduled Auto Restart feature. |
|
Partner application |
PVENG-8425 |
On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. |
Use one of the other available tracking modes, including manual, speaker focus, or autoframing. |
|
Partner application |
PVENG-9005 |
On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy. |
Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function. |
|
Peripherals |
PVENG-20689 |
On a Poly Studio X72 system connected to a Dell touch screen monitor, touching the monitor doesn't wake up the system. |
Use a connected Poly touch controller or remote control to wake the system. |
|
Peripherals |
PVENG-12655 |
On Poly Studio X70, after you power cycle the system, the connected Poly TC8 device is forced to pair again after one minute. |
Wait for the Poly TC8 device to pair to the system. |
|
Peripherals |
PVENG-9141 |
On a Poly G7500 system, the device doesn’t connect using Miracast. |
Restart the system and wireless connection. |
|
Peripherals |
PVENG-9924 |
On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen. |
When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call. |
|
Provisioning |
PVENG-35989 |
When you enable Always Validate Peer Certificates From Server provisiong with Poly Lens fails. |
Don't enable Always Validate Peer Certificates From Server when using Poly Lens provisioning. |
|
Provisioning |
PVENG-20443 |
On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update. |
Disable Adaptive FT (Fast Transition) in Cisco Access Points. |
Older releases:
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