You can enable automatic Poly IP table or ceiling microphone switching on the Poly Studio X72 video bar.
You can configure your system to automatically switch between the in-built microphone and any Poly IP table or ceiling microphones. The system automatically uses the microphone closest to the person speaking. In the system web interface, go to Audio > General Audio Settings > select Enable Auto Mic Switching.
Enable motion sensor detection on Poly TC10 for Zoom Rooms
A Poly TC10 device configured as a Zoom Rooms Controller in either standalone mode or paired with a Poly video system now supports motion (proximity) sensors.
To activate motion detection on a Poly TC10 device, enable it on the Zoom Rooms web portal and set a device operation time. The device operation time specifies the daily schedule of active and idle hours of the Poly TC10 device. The Poly TC10 device dims during times when the Zoom Room is not in use.
Note: The motion detection range is approximately up to 1.5 m (5 ft) maximum from the Poly TC10 device.
Procedure
Enable the following:
-
Device Operation Time
-
Exit device operation time when motion is detected in the room by Zoom Room device equipped with a motion detection sensor
-
Display room occupancy status
When a Poly TC10 room controller detects motion, the Poly TC10 display wakes up and goes from dim to normal brightness, and the room display monitor wakes up.
Connect three IP cameras in Microsoft Teams
You can now connect up to three IP cameras in Microsoft Teams running Poly VideoOS 4.5.0.
You can IP connect three Poly Studio E60 or Poly Studio E70 cameras plus three Poly IP microphones on a Poly Studio G62 system.
You can IP connect two Poly Studio E60 or Poly Studio E70 cameras plus three Poly IP microphones or a single RealPresence Debut expansion microphone on a Poly Studio X72 video bar.
Poly Studio G62 includes one unpowered LLN port that requires a Netgear Pro AV GSM4210PD switch to connect IP devices.
Note: Poly systems don't support mixing USB and IP cameras.
Provision the administrator password in Poly Lens for a standalone Poly TC10
If you provision your Poly TC10 in standalone mode in Poly Lens, you can update the administrator password in Poly Lens.
Note the following:
-
The Poly touch controller administrator login credentials are stored in an encrypted manner in Poly Lens. They’re never logged in plain text in Poly Lens.
-
The login credentials are transmitted to the device over an encrypted TLS connection.
Once you provision a standalone device's administrator password in Poly Lens, the Change Password button under Credentials in the web interface is disabled, and users are not prompted to change their password in the future.
Procedure
Enter the new room password and select Apply. A message displays confirming that the change was successful.
Improved network switch configuration when connecting modular room peripherals to the Poly Studio G62 LLN port
Configure your network switch to ensure a stable experience with Poly modular room peripherals.
Make sure you have the following equipment:
-
Laptop with an Ethernet port
-
Ethernet patch cable
-
Netgear ProAV M4250-9G1F-PoE+ (GSM4210PD) network switch
Note: This release doesn't support automatic network switch configuration.
Note: Connect all your peripherals to the system before you configure the switch.
Note: Ensure that your network switch is updated to firmware version 13.0.5.10. For information on updating your Netgear switch and Ethernet settings, see here Netgear Support.
Procedure
- Turn on the network switch and connect the Ethernet patch cable to your laptop and the port labeled OOB on the back of the switch.
- Log in to the administrator page of your network switch, go to Configure and select Poly StudioNet Modular Room Switch.
- Select the ports you wish to apply the profile to and select Tag all > Apply.
- Once complete, you can close the web browser and disconnect the Ethernet cable connected to your computer and the switch.
Poly Labs features people on monitors and stationary people promoted
Poly Labs is a collaborative program to deliver pre-released features and experiences to customers.
This following Poly Labs features are fully promoted and enabled in Poly VideoOS 4.5.0:
-
People on monitor filter - Refines Poly DirectorAI smart camera technology by excluding participants displayed on monitors during multi-camera or multi-display setups.
-
Stationary people filter - Refines Poly DirectorAI smart camera technology by excluding stationary objects from framing, focusing solely on active participants.
For further information on Poly Labs, see here GUID-8A52B80B-E614-4411-BBC2-09A7E24F816A.html.
More A/V controls partners on Poly TC10 and Poly TC8 touch controllers
You can enable control of both call and A/V controls, such as lighting, blinds, and heating, ventilation, and air conditioning (HVAC) systems on Poly TC10 and Poly TC8 touch controllers.
Poly supports Crestron and QSC Q-sys in addition to Extron and Lightware as compatible vendors with a mechanism to bypass authentication. Other vendors are operable and might require an authentication step on the touch controller.
For more information, review the Poly A/V Control Administrator Guide.
Partner application updates
This release includes and is tested with the following partner application versions.
|
Partner application |
Version |
Features |
|---|---|---|
|
Microsoft Teams Rooms |
Admin Agent: 1.0.0.202412110504.product Teams: 1449/1.0.96.2025031102 Company Portal: 5.0.6061.0 |
|
|
Zoom Rooms |
Zoom Rooms: 6.3.5.6258 Zoom Rooms Controller (TC8 / TC10): 6.3.5 |
|
|
Google Meet |
2024.1229.00.00 |
|
|
Ring Central |
25.1.30.12 |
|
|
Tencent Meeting Rooms |
Rooms: 3.30.320.550 Controller: 3.21.250.570 |
|
|
Dialpad |
1.028.1-0-gd5e4a6d |
|
|
LogMeIn |
1.219.11 |
|
|
BlueJeans |
N/A |
BlueJeans is no longer supported. After updating to Poly VideoOS 4.2.0, systems that are still using BlueJeans automatically revert to Poly Video mode. |
Updating your system
All Poly G7500, Poly Studio G62, and Poly Studio X systems support Poly VideoOS 4.5.0.
Poly recommends that you configure your device to automatically restart on a weekly or daily basis. This feature can help systems run optimally and efficiently to reduce crashes that some configurations have experienced in the past. Configure this feature in the system web interface under .
For a list of supported 3.x versions for each system, review the Poly VideoOS 3.14.2 Release Notes.
- Updating Poly G7500, Poly Studio G62, or Poly Studio X
Update your Poly G7500, Poly Studio G62 or Poly Studio X Series system to the latest release.
- Updating Poly TC10 or Poly TC8 touch controllers
Update your Poly TC10 or Poly TC8 touch controller to the latest release.
Updating Poly G7500, Poly Studio G62, or Poly Studio X
Update your Poly G7500, Poly Studio G62 or Poly Studio X Series system to the latest release.
Note the following before you update:
-
Poly Studio X32 initially ships with Poly VideoOS 4.2.6 software, which you can’t downgrade to a previous release.
-
Poly Studio G62 initially ships with Poly VideoOS 4.1.5. Poly strongly encourages you to update your system as part of the out-of-box setup process.
-
Poly Studio X52 initially ships with Poly VideoOS 4.1.0 software, which you can’t downgrade to a previous release.
-
Poly Studio X72 initially ships with Poly VideoOS 4.2.5 software, which you can’t downgrade to a previous release.
-
You can downgrade your Poly G7500 or Poly Studio X Series systems (except Poly Studio X32, Poly Studio X52, and Poly Studio X72) to previous Poly VideoOS 4.x versions.
-
Downgrading from Poly VideoOS 4.x to Poly VideoOS 3.x versions isn’t supported.
-
Your system must be running Poly VideoOS 3.14.1 or later before updating. If your system is running software earlier than Poly VideoOS 3.14.1, you must first update your system to Poly VideoOS 3.14.1 or later. Updating to this release without first upgrading to 3.14.1 or later isn’t supported, as it’s an untested upgrade path that may result in your system not functioning correctly.
Updating Poly TC10 or Poly TC8 touch controllers
Update your Poly TC10 or Poly TC8 touch controller to the latest release.
You have multiple options for updating your system. For more information, review the Poly Video Mode Administrator Guide or the Poly Partner Mode Administrator Guide.
Note the following before you update:
-
Updating your Poly TC10 or Poly TC8 touch controller to Poly TCOS 4.1.0 or later includes a major platform upgrade to Android 11. Once updated, you can’t downgrade the touch controller.
-
Update your Poly TC10 or Poly TC8 touch controller to the latest software (if prompted) during the out-of-box experience to avoid sync issues when pairing with a Poly G7500, Poly Studio G62, or Poly Studio X Series system.
Resolved issues in Poly VideoOS 4.5.0
Note:
Starting with VideoOS 4.3.1, issue IDs have the format PVENG-XXXXX. If you’re tracking an issue with an ID in the old format (EN-XXXXXX), you can still use the EN number to reference your issue when you contact Poly Support.
These release notes may not list all the issues that the team has fixed, User Experience updates, performance improvements, and upgrades. The information reflects the status at the time of release and may change without notice.
Resolved issues in this release take effect once you update your system.
|
Category |
Issue ID |
Description |
|---|---|---|
|
Camera |
PVENG-29597 |
On a Poly Studio X72 video bar in Poly Video mode, the system intermittently fails to display the built-in camera content. |
|
Camera |
PVENG-29306 |
On a Poly Studio X52 video bar in a Pexip call, the system shows a black screen for self-view and for far-end participants. |
|
Camera |
PVENG-28890 |
On a Poly Studio X video bar, after switching from a Teams to a Zoom call, camera tracking doesn't default back to what was set before the meeting. |
|
Camera |
PVENG-28845 |
On a Poly G7500 system or Poly Studio X70 video bar with a USB-connected Poly Studio E70 camera, PTZ controls and presets in manual mode don't work after switching from multi-stream mode. |
|
Device Management |
PVENG-29652 |
On a Poly Studio X video bar or system with camera-related issues, sometimes excessive log file output shows. |
|
Device Management |
PVENG-28183 |
On a Poly G7500 system connected via a Fully Qualified Domain Name (FQDN) address, you can't view the local camera image for remote monitoring. |
|
Device Management |
PVENG-27738 |
On a Poly Studio X52 video bar in Teams mode with a connected USB-extender, disconnecting the USB-A cable causes the system to restart and sometimes lose network connection. |
|
Device Management |
PVENG-23418 |
On a Poly Studio X70 video bar in Zoom Rooms, logs and timestamps are inconsistent. |
|
Partner Application |
PVENG-28853 |
On a Poly Studio G62 system or a Poly Studio X52 video bar in Tencent mode, the sign-in code is invalid. |
|
Peripherals |
PVENG-29132 |
On a Poly Studio X video bar with a connected Poly touch controller, calendar widgets show in English though set to German. |
|
Peripherals |
PVENG-28827 |
On a Poly TC8 touch controller connected to an Extron application running A/V controls, the error 'Failed to launch A/V Controls' sometimes shows. |
|
Peripherals |
PVENG-28462 |
On a Poly Studio X video bar with a connected Poly touch controller, menus display a mix of English and Japanese. |
|
Peripherals |
PVENG-28141 |
On a Poly Studio X52 video bar with a connected Poly TC10 touch controller, the touch controller doesn't show all contacts. |
|
Peripherals |
PVENG-27663 |
On a Poly G7500 system with a connected Poly TC10 touch controller in Tencent mode, the touch controller pairs but displays a 'Loading the conference information' message. |
|
Provisioning |
PVENG-27737 |
On a Poly G7500 system, Organizational Unit (OU) and Organization (O) fields in SCEP settings don't accept the dash character. |
Known issues in Poly VideoOS 4.5.0
Review the known issues in this release.
Note:
These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.
This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.4.3.
|
Category |
Issue ID |
Description |
Workaround |
|---|---|---|---|
|
Audio |
VOICE-77624 |
On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. |
No workaround. |
|
Audio |
PVENG-9176 |
On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work. |
Use the Poly Studio X52 video bar speakers. |
|
Audio |
PVENG-21018 |
On a Poly Studio X72 in Device Mode, the system makes a popping sound when you exit Device Mode using the touch controller. |
No workaround. |
|
Camera |
PVENG-30444 |
On a Poly Studio X52 video bar in a SIP or H.323 call, video and content drops intermittently and sometimes the system restarts. |
No workaround. |
|
Camera |
PVENG-8496 |
Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera. |
No workaround. |
|
Camera |
PVENG-20463 |
On a Poly Studio X50 video bar in an inverted configuration, sometimes speaker framing doesn't detect the speaker. |
Poly Studio X50 is designed to be upright whether mounted above or below the monitor. Mount the Poly Studio X50 in the upright position. |
|
Configuration |
EN-243770 PVENG-6386 |
On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work. |
Connect any monitors, cameras, or peripherals before starting the system. |
|
Device management |
PVENG-30194 |
On a Poly Studio G62 system with a connected PoE+ class 4 injector or Ethernet switch, sometimes the system will restart due to insufficient power. |
Use a PoE++ class 5 injector or Ethernet switch. |
|
Device management |
PVENG-25311 |
On a Poly Studio X video bar in Microsoft Teams or Zoom Rooms mode in a Webex Direct Guest Join call, content may not show to the far end due to the Webex call requiring 180fps video. |
No workaround. |
|
Device management |
PVENG-25562 |
On a Poly Studio X52 system, the message that an administrator is requesting to capture diagnostic video doesn't appear on the touch controller. |
Use the system web interface or Poly Lens to restart the system. |
|
Device management |
PVENG-25545 |
If you capture a snapshot during a content sharing session and end the session with the snapshot displayed, the system remains awake and doesn't enter sleep mode. |
Start and end another call. |
|
Device management |
PVENG-25544 |
On Poly Studio G62 system, disabling all USB ports doesn't work. |
No workaround. |
|
Device management |
EN-240753 PVENG-7684 |
On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller. |
Restart the system and enable the daily or weekly Scheduled Auto Restart feature. |
|
Partner application |
EN-233295 PVENG-8425 |
On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. |
Use one of the other available tracking modes, including manual, speaker focus, or autoframing. |
|
Partner application |
EN-202446 PVENG-9005 |
On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy. |
Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function. |
|
Peripherals |
PVENG-28607 |
On a Poly X50 video bar with a connected Poly TC8 touch controller on a Pexip call, the touch controller screen sometimes goes white and becomes unresponsive. |
Restart the system. |
|
Peripherals |
PVENG-25765 |
On a Poly TC10 device, the time doesn't change after changing the time zone. |
Reboot the Poly TC10 device. |
|
Peripherals |
PVENG-24976 |
On a Poly TC10 or Poly TC8 device, an incorrect IP address displays. |
Sign in to the touch controller as administrator. |
|
Peripherals |
PVENG-20689 |
On a Poly Studio X72 system connected to a Dell touch screen monitor, touching the monitor doesn't wake up the system. |
Use a connected Poly touch controller or remote control to wake the system. |
|
Peripherals |
PVENG-12655 |
On Poly Studio X70, after you power cycle the system, the connected Poly TC8 device is forced to pair again after one minute. |
Wait for the Poly TC8 device to pair to the system. |
|
Peripherals |
EN-238525 PVENG-9141 |
On a Poly G7500 system, the device doesn’t connect using Miracast. |
Restart the system and wireless connection. |
|
Peripherals |
EN-182043 PVENG-9924 |
On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen. |
When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call. |
|
Provisioning |
PVENG-24585 |
On a PolyTC10 device, the Poly Lens QR code doesn't appear during out of box setup. |
Register your system to Poly Lens Cloud after out of box setup using the system web interface. |
|
Provisioning |
EN-248675 PVENG-20443 |
On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update. |
Disable Adaptive FT (Fast Transition) in Cisco Access Points. |
Supported peripherals and applications
From our Video FAQ:
Aug 13, 2024 Question: Is there a guide or overview for supported and compatible peripherals for a G62, G7500, or Poly Studio X family, and what Provider or Partner Mode are these supported?
Resolution: Please check >here<
NOTE: The above includes the Poly and partner peripherals and applications supported on Poly G7500, Poly Studio G62, and Poly Studio X video bars. Not all the hardware listed is compatible with all provider modes. The above reflects hardware compatibility and not provider configuration compatibility.
Older releases:
- Older 4.4.3 release >here<
- Older 4.4.2 release >here<
- Older 4.4.1 release >here<
- Older 4.4 release >here<
- Older 4.3.3 release >here<
- Older 4.3.2 release >here<
- Older 4.3.1 release >here<
- Older 4.3.0 release >here<
- Older 4.2.2 release >here<
- Older 4.2 release >here<
- Older 4.1.4 release >here<
- Older 4.1.3 release >here<
- Older 4.1.2 release >here<
- Older 4.1.1 release >here<
- Older 4.1.0 GA2 release >here<
- Older 4.1.0 release >here<
- Older 4.0.2 release >here<
- Older 4.0.1 release >here<
- Older 4.0 release >here<
- Older 3.14.2 release >here<
- Older 3.14.1 release >here<
- Older 3.14.0 release >here<
- Older 3.13.0 release >here<
- Older 3.12.0 release >here<
- Older 3.11.0 release >here<
- Older 3.10.0 release >here<
- Older 3.9.1 release >here<
- Older 3.9.0 release >here<
- Older 3.8.0 release >here<
- Older 3.7.0 release >here<
- Older 3.6.0 release >here<
- Older 3.5.0 release >here<
- Older 3.3.4 release >here<
- Older 3.3.2 release >here<
- Older 3.3.1 release >here<
- Older 3.3 release >here<
- Older 3.2.3 release >here<
- Poly Studio G62 supported peripherals by provider
Poly Studio G62 supports multiple cameras, audio peripherals, and controllers.
- Poly G7500 supported peripherals by provider
Your Poly G7500 supports multiple cameras, audio peripherals, and controllers.
- Poly Video Mode on Poly Studio X systems supported peripherals
Poly Studio X in Poly Video Mode supports multiple camera and audio peripherals.
- Poly Device Mode on Poly Studio X systems supported peripherals
When using Poly Device Mode as a provider, you can connect camera and audio peripherals to your system.
- Teams Rooms on Poly Studio X systems supported peripherals
The following topics list supported peripherals for Microsoft Teams Rooms on Poly Studio X70, Poly Studio X52, Poly Studio X50, and Poly Studio X30 .
- Zoom Rooms on Studio X systems supported peripherals
The following topics list supported peripherals for Zoom Rooms on Studio X70, Studio X52, Studio X50, and Studio X30.
- Google Meet on Studio X systems supported peripherals
The following topics list supported peripherals for Google Meet on Studio X70, Studio X52, Studio X50, and Studio X30
- Tencent Meeting Rooms on Studio X systems supported peripherals
The following topics list supported peripherals for Tencent Meeting Rooms on Studio X70, Studio X52, Studio X50, and Studio X30
- RingCentral on Studio X systems supported peripherals
The following topics list supported peripherals for Ring Central on Studio X70, Studio X52, Studio X50, and Studio X30.
- GoToRoom on Studio X systems supported peripherals
The following topics list supported peripherals for GoToRoom on Studio X70, Studio X52, Studio X50, and Studio X30.
- Dialpad on Studio X systems supported peripherals
The following topics list supported peripherals for Dialpad
!!! Please feel free to leave comments !!!
