[Software] G7500, G62 & Studio X 4.5.1

[SteffenBaierUK]

Hello all,

We just released the PolyOS SW bundle file

• 4.5.0.432287 (X30, X32, X50, X52, X70, X72, G62, G7500)

Software version: 4.5.1

Release date: june 2025
Custom URL:https://swupdate.lens.poly.com/polyos/4.5.1/440029/

 

This Poly VideoOS software build includes the following device software versions:

• Poly VideoOS Lite 1.4.3

• Poly TCOS 6.5.1

• Poly Microphone IP adapter 3.0.1

• Poly IP table microphone 3.0.0

• Poly EagleEye Cube USB camera 1.3.1

• Poly Studio E70 camera 1.12.1

• Poly Studio E60 camera 1.1.3.6

• Poly modular room switch 1.6.0

What's New

This maintenance release of Poly VideoOS is available for all Poly and partner modes.

Hardware, connectivity, and configuration features

This release updates the system’s factory restore partition to 4.5.1.

Enhancements and fixes

This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include: 

• The camera sometimes fails to start on a Poly Studio X70 video bar in Teams mode (PVENG-30286)
• The LED doesn't match the room status sometimes on a connected Poly TC10 touch controller in scheduler mode (PVENG-30110)
• The system doesn't transmit 4K video on a Poly Studio G62 with a connected Poly Studio E60 camera (PVENG-29580)

Partner application updates

Partner application	Version	Features
Microsoft Teams Rooms	Admin Agent: 1.0.0.202412110504.product Teams: 1449/1.0.96.2025031102 Company Portal: 5.0.6061.0	Maintenance release For more information on this Microsoft Teams Room release, visit the Microsoft Teams Rooms website.
Zoom Rooms	Zoom Rooms: 6.3.5.6258 Zoom Rooms Controller (TC8 / TC10): 6.3.5	Maintenance release. For more information on this Zoom Room release, visit the Zoom website.
Google Meet	2024.1229.00.00	Maintenance release.
Ring Central	25.1.30.12	Maintenance release. For more information on Ring Central, visit the Ring Central website.
Tencent Meeting Rooms	Rooms: 3.30.320.550 Controller: 3.21.250.570	Maintenance release. For more information on this Tencent release, visit the Tencent website.
Dialpad	1.028.1-0-gd5e4a6d	Maintenance release. For more information on this Dialpad release, visit the Dialpad website.
LogMeIn	1.219.11	Maintenance release. For more information on this LogMeIn release, visit the LogMeIn website.
BlueJeans	N/A	BlueJeans is no longer supported. After updating to Poly VideoOS 4.2.0, systems that are still using BlueJeans automatically revert to Poly Video mode.

Resolved Issues

Category	Issue ID	Description
Camera	PVENG-30286	On a Poly Studio X70 video bar in Teams mode, the camera sometimes fails to start.
Camera	PVENG-29580	On a Poly Studio G62 system with a connected Poly Studio E60 camera, the system doesn't transmit 4K video.
Device Management	PVENG-29606	On a Poly Studio X30 video bar in Zoom mode,after update the system sometimes shows a rolling screen saver.
Device Management	PVENG-29326	On a Poly G7500 system in Zoom mode, a difference in color is shown when displaying a wallpaper between HDMI 1 and HDMI 2.
Peripherals	PVENG-30110	On a Poly Studio X video bar with a connected Poly TC10 touch controller as a scheduler, sometimes the LED doesn't match the room status.

Review the resolved issues in this release.

Note: Starting with VideoOS 4.3.1, issue IDs have the format PVENG-XXXXX. If you’re tracking an issue with an ID in the old format (EN-XXXXXX), you can still use the EN number to reference your issue when you contact Poly Support.

These release notes may not list all the issues that have been fixed, user experience updates, performance improvements, and upgrades. The information reflects the status at the time of release and may change without notice.

Resolved issues in this release take effect once you update your system.

Known issues in Poly VideoOS 4.5.1
 

Category	Issue ID	Description	Workaround
Audio	VOICE-77624	On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping.	No workaround.
Audio	PVENG-9176	On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work.	Use the Poly Studio X52 video bar speakers.
Audio	PVENG-21018	On a Poly Studio X72 video bar in Device Mode, the system makes a popping sound when you exit Device Mode using the touch controller.	No workaround.
Camera	PVENG-30444	On a Poly Studio X52 video bar on a Pexip CVI call, the device sometimes freezes and restarts.	No workaround.
Camera	PVENG-8496	Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera.	No workaround.
Camera	PVENG-20463	On a Poly Studio X50 video bar in an inverted configuration, sometimes speaker framing doesn't detect the speaker.	Poly Studio X50 is designed to be upright whether mounted above or below the monitor. Mount the Poly Studio X50 in the upright position.
Configuration	EN-243770 PVENG-6386	On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work.	Connect any monitors, cameras, or peripherals before starting the system.
Device management	PVENG-25562	On a Poly Studio X52 system, the message that an administrator is requesting to capture diagnostic video doesn't appear on the touch controller.	Use the system web interface or Poly Lens to restart the system.
Device management	PVENG-25545	If you capture a snapshot during a content sharing session and end the session with the snapshot displayed, the system remains awake and doesn't enter sleep mode.	Start and end another call.
Device management	PVENG-25544	On Poly Studio G62 system, disabling all USB ports doesn't work.	No workaround.
Device management	EN-240753 PVENG-7684	On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.	Restart the system and enable the daily or weekly Scheduled Auto Restart feature.
Partner application	EN-233295 PVENG-8425	On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera.	Use one of the other available tracking modes, including manual, speaker focus, or autoframing.
Partner application	EN-202446 PVENG-9005	On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy.	Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals	PVENG-28607	On a Poly Studio X video bar with a connected Poly TC8 touch controller on a Pexip call, the touch controller screen sometimes goes white and becomes unresponsive.	Restart the system.
Peripherals	PVENG-25765	On a Poly TC10 device, the time doesn't change after changing the time zone.	Reboot the Poly TC10 device.
Peripherals	PVENG-24976	On a Poly TC10 or Poly TC8 device, an incorrect IP address displays.	Sign in to the touch controller as administrator.
Peripherals	PVENG-20689	On a Poly Studio X72 system connected to a Dell touch screen monitor, touching the monitor doesn't wake up the system.	Use a connected Poly touch controller or remote control to wake the system.
Peripherals	PVENG-12655	On Poly Studio X70, after you power cycle the system, the connected Poly TC8 device is forced to pair again after one minute.	Wait for the Poly TC8 device to pair to the system.
Peripherals	EN-238525 PVENG-9141	On a Poly G7500 system, the device doesn’t connect using Miracast.	Restart the system and wireless connection.
Peripherals	EN-182043 PVENG-9924	On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen.	When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning	PVENG-24585	On a PolyTC10 device, the Poly Lens QR code doesn't appear during out of box setup.	Register your system to Poly Lens Cloud after out of box setup using the system web interface.
Provisioning	EN-248675 PVENG-20443	On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update.	Disable Adaptive FT (Fast Transition) in Cisco Access Points.

Supported peripherals and applications

From our Video FAQ:

Aug 13, 2024 Question: Is there a guide or overview for supported and compatible peripherals for a G62, G7500, or Poly Studio X family, and what Provider or Partner Mode are these supported?

Resolution: Please check >here<

NOTE: The above includes the Poly and partner peripherals and applications supported on Poly G7500, Poly Studio G62, and Poly Studio X video bars. Not all the hardware listed is compatible with all provider modes. The above reflects hardware compatibility and not provider configuration compatibility.

Older releases:

• Older 4.5.0 release >here<
• Older 4.4.3 release >here<
• Older 4.4.2 release >here<
• Older 4.4.1 release >here<
• Older 4.4 release >here<
• Older 4.3.3 release >here<
• Older 4.3.2 release >here<
• Older 4.3.1 release >here<
• Older 4.3.0 release >here<
• Older 4.2.2 release >here<
• Older 4.2 release >here<
• Older 4.1.4 release >here<
• Older 4.1.3 release >here<
• Older 4.1.2 release >here<
• Older 4.1.1 release >here<
• Older 4.1.0 GA2 release >here<
• Older 4.1.0 release >here<
• Older 4.0.2 release >here<
• Older 4.0.1 release >here<
• Older 4.0 release >here<
• Older 3.14.2 release >here<
• Older 3.14.1 release >here<
• Older 3.14.0 release >here<
• Older 3.13.0 release >here<
• Older 3.12.0 release >here<
• Older 3.11.0 release >here<
• Older 3.10.0 release >here<
• Older 3.9.1 release >here<
• Older 3.9.0 release >here<
• Older 3.8.0 release >here<
• Older 3.7.0 release >here<
• Older 3.6.0 release >here<
• Older 3.5.0 release >here<
• Older 3.3.4 release >here<
• Older 3.3.2 release >here<
• Older 3.3.1 release >here<
• Older 3.3 release >here<
• Older 3.2.3 release >here<