1 year instant ink trail added to an existing account or open a new account?.

[Zenpod]

Replacing my HP Envy for a Office Jet Pro 9019 with 1 year instant ink trail. I already have an Instant Ink account. Can the trail be added to my existing account or is it better to close account and open another

[Jay_G24]

Hi @Zenpod,

I'd like to help!

I understand you would like to replace the printer on your instant ink account.

Follow these steps to keep your account history, rollover pages, and free trial months:

1. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
2. Do not cancel your current Instant Ink plan.
3. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
4. Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

• A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.
• If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.
• Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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