1001 Neverstop Toner Problems

[RWhit2]

Toner cartridges have stopped working with the machine. Last one erupted all over my desk - fun - but fixed itself overnight. Now the Neverstop - ironic - wont let me turn the cartridge to start filling. How can this be fixed? 

I have replaced the main printer cartridge once. 

[VikramTheGreat]

Hi @RWhit2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you’ve been having trouble with your HP Neverstop Laser 1001nw. After a toner cartridge burst and made a mess (thankfully resolved overnight), you're now unable to turn the new cartridge on to start the refill. You've already replaced the main cartridge once and are looking for a fix to get things working smoothly again.

You can follow these steps to resolve the problem:
 

Step-by-Step Instructions:

1. Turn Off the Printer:
   • Ensure the printer is powered off by pressing the power button.
      
2. Open the Toner Access Door:
   • Lift the toner access door to expose the toner cartridge area.
      
3. Remove the Toner Cartridge:
   • Gently lift the old toner cartridge from its slot.
      
4. Inspect the Toner Cartridge:
   • Check the cartridge for any signs of damage or toner leakage.
   • Clean any spilled toner using a lint-free cloth.
      
5. Clean the Toner Area:
   • Wipe down the toner area inside the printer using a lint-free cloth to ensure no residue remains.
   • Avoid using any liquids as they can damage the internal components.
      
6. Properly Align the Cartridge:
   • If you are having trouble turning the cartridge to start filling, make sure it is correctly aligned within the cartridge slot.
   • Ensure there is no obstruction preventing the cartridge from turning.
      
7. Activate the Filling Mechanism:
   • Align the new toner container with the filling latch.
   • Rotate the container clockwise until it locks into place.
      
8. Power On and Reset the Printer:
   • Close all doors properly and securely.
   • Power the printer back on and allow it to initialize.
   • If necessary, perform a reset by accessing the printer settings on the control panel.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support