103A Toner is not turning 180 Degree.

[Basant_Kumar]

Today when I was filling 103A toner in the printer, after pressing halfway I felt it hard so I rotated it and took it out but now when I am inserting the toner again it is not 180° rotating. Please help.

[A_Gayathri]

Hi @Basant_Kumar,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there might be an issue with the toner cartridge not aligning correctly or getting stuck. Here are a few steps you can try to resolve the issue:

• Check for Obstructions: Ensure there are no obstructions or foreign objects inside the toner compartment that could be preventing the toner from rotating properly.
• Inspect the Toner Cartridge: Check the toner cartridge for any damage or irregularities. Ensure that the toner cartridge is not cracked or otherwise compromised.
• Align the Toner Cartridge: Carefully align the toner cartridge with the guides in the printer. Make sure it is correctly seated in the slot before attempting to rotate it.
• Rotate Slowly: Gently try to rotate the toner cartridge 180 degrees. Do not force it; instead, apply gentle pressure and see if it starts to move.
• Clean Contacts: Check the contacts on the toner cartridge and inside the printer for any dust or debris. Use a soft, dry cloth to clean them if needed.
• Reinsert the Toner Cartridge: Remove the toner cartridge again and carefully reinsert it, making sure it is properly aligned with the guides and slots.
• Consult the Manual: Refer to the printer’s user manual for specific instructions on installing the toner cartridge. 
• Update Firmware: Ensure that your printer’s firmware is up to date, as sometimes firmware issues can affect printer operations. Update the firmware on an HP printer

Refer to this document: HP Neverstop Laser MFP 1200w User manual 

I hope this helps. 

Take care and have a good day.

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