1202 printer and cannot get the ink cartridge to rotate 180 degrees in the printer

[Greg2323]

yellow 3 dots in a square on the top are lit up.

Inserted cartridge will not turn as per instructions.

[Kuroi_Kenshi]

Hi @Greg2323,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn off the Printer:

• Press the power button to turn off the printer.
• Wait for a minute.

Open the Cartridge Access Door:

• Locate and open the cartridge access door. Ensure that the cartridge carriage moves to the center of the printer.
• Allow the carriage to stop moving before proceeding.

Remove the Cartridges:

• Carefully remove the ink cartridges from the carriage.

Check for Protective Tape:

• Ensure that the protective plastic tape has been removed from the new ink cartridges.
• Do not touch the contacts or ink nozzles to avoid damage.

Inspect the Cartridges and Carriage:

• Inspect the ink cartridges for any visible damage.
• Check the carriage inside the printer for any obstructions that might prevent the cartridge from rotating.

Reinsert the Cartridges:

• Reinsert the cartridges and ensure they are properly seated in the carriage.
• The cartridges should click into place securely.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,