• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-28-2020 03:50 AM - edited ‎07-28-2020 04:00 AM

HP Recommended
Product: hp 1536DNF
Operating System: Microsoft Windows XP

There is no display on the printer but display's backlight is on and all the leds on the screen are lit. Power light is also on.

 

It is not getting detected by computer (neither on usb nor on ethernet) nor can it copy or scan. i.e. after which on it is dead with all lights on.

 

while switching it on does do the normal noises but there is no display appears at any time. initially after few restarts for couple of times "nnnnnnnnnnnnn" came on the screen but now nothing. only blank screen with black light on. 

 

I have tried following:

 

-  engine test and it works okay. (horizontal lines on paper are printed)

-  power reset ( unplugged cable for hour) and then switching on again but no luck.

- cold reset (by pressing right arrow + Cancel on start) but no result. Though I am not sure on this as its right key has been problematic.

 

Please help.

2 REPLIES 2

‎07-28-2020 04:06 AM

HP Recommended

Defective mainboard (formatter) it happens a lot on M1536dnf.




My profile on LinkedIn

Was this reply helpful? Yes No

‎08-11-2020 01:22 AM

HP Recommended

I bought a new board but same issue persists. Any  more suggestions ?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.