179fnw - when i print in colour, the same shade of image on top is also being printed at the bottom

[Shellowa]

When I print colour notes/image, the shade of the top image is also printed at the bottom. I have cleaned the printer as per manual, but it still persists. 

[Kuroi_Kenshi]

Hi @Shellowa,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?\

We're looking forward to helping you get back up and running! 

Best regards,

[Shellowa]

Hi @Kuroi_kenshi

as mentioned in the subject, the printer model is 179fnw laserjet

[Kuroi_Kenshi]

Hi @Shellowa,

Thank you for the response.

Try these steps:

Clean the Printer:

• Ensure that the printer has been cleaned properly, focusing on the internal components such as the drum unit and rollers. Residual toner can cause ghost images.

Check the Drum Unit:

• The drum unit may be worn out or damaged. A faulty drum unit can cause residual images to repeat.
• Follow the user guide instructions to inspect the drum unit or consider replacing it if it shows signs of wear or damage.

Check Toner Cartridges:

• Ensure that the toner cartridges are properly installed and not leaking toner.
• Sometimes, a defective toner cartridge can cause repeated patches or print quality issues. Replace any suspect toner cartridges with new or known good cartridges.

Calibration:

• Perform a calibration of the printer to ensure that the colors are aligned properly. This can often resolve issues with print quality.
• You can find the calibration option in the printer's control panel under the maintenance or tools menu.

Firmware Update:

• Ensure your printer firmware is up to date. Firmware updates can fix various issues including print quality problems.
• Check HP Support for the latest firmware updates.

Environmental Factors:

• Ensure the printer is placed in a clean environment where dust and debris are minimal. Environmental contaminants can affect print quality.

Paper Quality:

• Ensure you are using recommended paper types for your printer. Media that is not compatible can cause print quality issues.

Print Settings:

• Verify that your print settings in the software application and printer driver are correct for the type of document and media you are using.

I hope this helps.

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Best regards,