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‎12-30-2024 09:54 AM

HP Recommended

I ordered and received a new HP 17a toner cartridge.  It has a plastic cover on the toner roll that does not come off.  I am afraid to begin using it for fear of damaging my printer.  Has anyone had the same experience?  I may have gotten a defective cartridge.  HP's website is useless.

Category:
1 REPLY 1

‎12-30-2024 12:46 PM

HP Recommended

Hello cakadri
Welcome to the HP Support Community!

 

I need a picture of the cartridge.
This picture should clearly show which protection you cannot remove, plastic cover?

 

Important:
Take your iPhone or smartphone, take a picture, copy the picture to your computer via USB-C, then upload this picture here.

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
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