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‎03-26-2024 01:11 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I purchased a black & multipack cartridges from 1Ink.com. The black worked fine, the multipack - no!  I contacted them and they told me that due to a download (automated/manual) their cartridges may not work and to contact HP for info.  Great advice, you can't TALK to anyone at HP. Anyway, I noticed that the "chip" on the HP cartridge is smaller than the 1Ink.com cartridge, they told me they had the latest & greatest update and to talk to HP for the download info.

Do any of you out there have where I can find info on this download???  All I want is my printer to work again!  I'm in the middle of a special project and I've had to change the color to "black only"

Category:
1 REPLY 1

‎03-26-2024 02:10 PM

HP Recommended

There is no way to tell from here what 1Ink.com may or may not have done with their "chips".    HP does have a recent (November 8.2023) update for the firmware for the Officejet Pro 8710 available here that says the following:

 

8710.png

From reading this it would appear to me that 1Ink.com has not updated their ID chips to reflect the latest requirements for the dynamic security features of the printer.  I suggest you contact them and enquire about their warranty (if any).


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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