• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

2 Pack of HP Black Ink cartridges HP 902XL bought at Costco

error message “older generation cartridge”

printer HP OfficeJet 6958

message:

Black [K]: 902XL

The cartridge listed above is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact support for more information.

 

This was an expensive purchase. Will you replace with the correct cartridges.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.