2 New 950XL Show error

[dwcdv]

Hello,

On my OfficejetPro 8620 I have already installed 2 Brand new Original 950XL cartridges, first it shows full. And when I want to print, it says: "The cartridge appears to be damaged." This is already the 2nd new cartridge I inserted!

What is wrong?

Please advise. I am in the middle of printing and have gotten stuck with my work.

Regards

Dorian

[Pallipurath]

Hi @dwcdv,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that the cartridge appears to be damaged” even with brand‑new original 950XL cartridges, it usually points to either a contact issue, firmware mismatch, or a faulty cartridge batch. Here’s how you can resolve it:

Power Reset

• Turn off the printer.
• Unplug the power cord for 60 seconds.
• Plug it back in and restart.
• This clears temporary memory errors.

Clean Cartridge Contacts

• Remove the 950XL cartridges.
• Use a lint‑free cloth slightly dampened with distilled water or isopropyl alcohol.
• Gently clean the gold contacts on the cartridge and inside the printer carriage.
• Let them dry fully before reinserting.

Update Printer Firmware

• Go to the printer touchscreen: Setup > Printer Maintenance > Update Printer.
• Or download the latest firmware from HP’s support site for the OfficeJet Pro 8620.
• Firmware updates often fix “damaged cartridge” errors with new batches.

Reset Printer Settings

• On the touchscreen: Setup > Printer Maintenance > Restore Defaults.
• Reconfigure the printer and reinsert cartridges.
• This clears stored error flags.

Take care and have an amazing day!

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Regards

Pallipurath.

[dwcdv]

Hi Pallipurath,

Thank you for your suggestions.

I tried Step one and Step 2. They did not work.

When I downloaded the Firmware and tried to install it, it detected my Printer, but under Status, it said "Not Applicable."

I did : Setup>Tools>Restore Factory Defaults, but still the same message: One or more cartridges appear to be damaged and it shows the black "K".

What other options would I have?

Regards

Dorian

[dwcdv]

Hi Pallipurath,

Something is very weird, and I will try to explain it step by step:

I bought 2 cartridges, Black and Cyan, because I saw those levels were low.

I was away for 2 months and did not use the printer. When I got back, I got a message: Black is empty. I inserted the black it first showed 1/3 full and then give me the message that the cartridge is damaged. I took all out and made a hard reset. It came the same error message. Then it showed that Cyan is also empty. I also replaced the Cyan. Same error. Then I looked at the Black and saw Warranty Ends 2018 on the Black and Cyan.

I had both replaced by a new one.

I inserted the new black one (Warranty until 2027) and it showed me the same error that the Black is damaged. Just now I replaced the Cyan (also Warranty until 2027)  and it showed full Ink level. I removed the 2027 Black cleaned all the contacts and same message of damage. next step: I inserted the Black 2017 again and it said a used cartridge has been inserted updating printer. It showed full level. Then I wanted to print report. Suddenly error message Black has been damaged and on the Ink Level screen showed empty with an X. I removed the 2017 Black and reinserted the 2027 Black which always showed error. Now the printer accepted the black, it said again: a cartridge used before, updating, and then it showed full ink!  But my 2027 Cyan (which showed full before) suddenly shows empty and an X on top.

Sorry about this confusion, but I am also very confused.

Regards

Dorian 

[Pallipurath]

Hi @dwcdv,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back!  

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

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We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath