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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎12-28-2021 08:37 PM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Officejet Pro 6978

I recently ordered 2, 3-packs of color cartridges (902)
However, when I installed the first pack, I received a "defective cartridge" for just the cyan.
So... I opened the 2nd pack, installed only the cyan... and received the same error.
There is NO WAY that BOTH and ONLY the cyans are defective.  HOW can I bypass or fix this error message, so that I can resume printing!

Category:
12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2021 11:18 AM

HP Recommended

Unfortunately it is possible both (and only) cyan cartridges are defective.  See the document here for information.  You will need to Contact HP for replacements.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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3 REPLIES 3

‎12-29-2021 11:18 AM

HP Recommended

Unfortunately it is possible both (and only) cyan cartridges are defective.  See the document here for information.  You will need to Contact HP for replacements.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎12-29-2021 11:49 AM

HP Recommended

Wonderful... so now my printer is out of commission until I can get new cartridges shipped.

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‎12-29-2021 02:25 PM

HP Recommended

Sorry about the trouble, I would hope HP can ship you replacements quickly,

 

You may be able to print using black ink only as described in the document above.  You will need to have all the cartridges installed.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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