2 faulty black ink cartridges and need replacements urgently

[SCcate]

It was time to replace my black cartridge.  When I did so, it said that the cartridge was incompatible.  I followed all the troubleshooting guidelines on the virtual assistant, even replacing the cartridge with the one from the same shipment, to no avail. Then, I remembered that I had one cartridge left from the previous shipment and tried it; it worked!

I have noted on the website that many people are experiencing the same thing, so there must be a faulty batch.

However, I have been attempting to contact the company through Instant Ink to have my two faulty cartridges replaced urgently as part of the Instant Ink program.  I can not get a response.  This is my last cartridge that I loaded, and I have no assurance that these two faulty ones will be replaced.  I am 2 days away from submitting my substantial dissertation to Cambridge - this couldn't be happening at a worse time

[Max3Aj]

@SCcate, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj