2 new black printer ink cartridges will not work

[kkc14]

I have followed all troubleshooting  options, purchased a second black cartridge, and still get the same error message:

There is a problem with the printer or ink system

Any suggestions on getting this working again?  

[Max3Aj]

@kkc14, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here’s a step-by-step guide to help resolve the “There is a problem with the printer or ink system” error on your HP printer, even after trying two new black ink cartridges:

Power Reset the Printer

• Turn off the printer using the power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Turn the printer back on.

Check Printer Level

• Place a small round object (like a marble) on top of the printer.
• If it rolls in any direction other than slightly back and left, the printer may not be level.
• Adjust the printer until the object stays in place or rolls slightly back and left.

Remove and Reinsert Ink Cartridges

• Open the ink cartridge access door.
• Remove all cartridges, especially the black ones.
• Check for:
  • Protective tape still on the cartridge.
  • Ink or debris on the electrical contacts.
• Gently clean the contacts with a lint-free cloth and distilled water if needed.
• Reinsert the cartridges firmly.

Clean Cartridge Vents

• Use a pin to gently clear any clogged vents on top of the cartridge.
• Ensure no glue or label residue is blocking the vent.

Try a Different Cartridge (if available)

• If you have another new black cartridge, try installing it.
• Ensure it’s a genuine HP cartridge.

Update Printer Firmware

• Visit HP Support page and enter your printer model.
• Download and install the latest firmware.

You may refer to this document - HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

>There is a problem with the printer or ink system | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support