202A Cartridge incompatible with Color LaserJet MFP M281fdw due to regional setting

[Danne93]

Hi, 
I bought new toner from the HP smart app but the new cartridge (202a) doesn’t seem to work. I read this is because of regional setting of the printer. Could someone help me?

[sandytechy20]

@Danne93

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Reset the printer

• Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.

Clean the electric contacts on the toner cartridge

• The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).
• Open the toner cartridge access door.
• Remove the toner cartridge from its slot.
• Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

• NOTE: Coffee filters work well.

• Figure : E-label on a toner cartridge
• 
• Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Danne93]

Thank you for your answer! Unfortunately the solution you explained didn't help. I've read in other post, that that's difference in US/UK models and there's a solution to have the toner compatibility fixed.

Kinds,

Daniel

[Danne93]

I still get the error message about the incompatibility. Could you send me how to reset the regional settings?

Regards,

Daniel