283fdw not compatible with 206x toner ?

[Dd334]

Hello all 

just opened a brand new 206x toner cartridge for my 283fdw.  The drawer will not close with the 206x but all is well with a 206a cartridge.  It’s too tall.

Upon looking at the 206x it appears it’s about a quarter inch taller then the the 206x . Yet it’s advertised as compatible . anyone else have this issue? Is this a known issue? Seems very odd and I’m out 100 bucks

[Raj_05]

Hi @Dd334,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4
HP Support 

[Dd334]

Alden4- thank you for your response. I do not see anyway to start or access a direct message on this site. there is nothing in my profile and your instructions to look to the right of my profile does not reveal this. I request that you please send me a dm and maybe I will get some kind of notification to respond with the serial number.  Please help here. That you

[Dd334]

I also misspoke on my prior message. When clicking on Aldens profile there is no direct message option

[Raj_05]

Hi @Dd334,

Thank you  for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support